Call Center Operator

Job Description

Title: Call Center Operator

Company Name: A Reputed Organization

Vacancy: 12

Age: Na

Job Location: Dhaka

Salary: Tk. 27013 (Monthly)

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): IT Enabled Service, NGO

• Higher Secondary

• At least 3 years
• The applicants should have experience in the following business area(s): IT Enabled Service, NGO

• At least 3 years of experience in a relevant field.

• Good communication skills

• Composure under pressure

• Basic digital literacy

• Willingness to work in shifts will be important.

A project under the Department of Roads and Highways of the Government of Bangladesh: Bangladesh Road Safety Project (BRSP) is being implemented by a Reputed Organization in a joint effort. If you are interested in contributing to the life-saving public service system through the implementation of this project, then apply for the position of Call Center Operator.
Job Responsibilities:

• Receive and record emergency calls in a timely and professional manner.

• Follow approved call handling, triage, escalation, and dispatch instructions under supervisor guidance.

• Capture incident location and essential case details accurately in the digital system.

• Coordinate with relevant teams to support timely response activation during rotating shift operations.

• Maintain calm, professionalism, and service discipline in high-pressure situations.