Call Center Officer (Bangla Typing Expert)

Job Description

Title: Call Center Officer (Bangla Typing Expert)

Company Name: promise Agencies Ltd

Vacancy: 2

Age: 20 to 35 years

Job Location: Dhaka (Kallyanpur)

Salary: Negotiable

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Travel Agent, Immigration and Education Consultancy Service, Call Center

• Bachelor/Honors

• At least 1 year
• The applicants should have experience in the following business area(s): Travel Agent, Immigration and Education Consultancy Service, Call Center

• Age 20 to 35 years

We are looking for a dedicated and skilled Call Center Officer who is proficient in Bangla Typing to join our team. Unlike traditional CRM roles, this position specifically focuses on phone-based communication and client handling.

Job Responsibilities

• Handle inbound and outbound calls professionally to resolve client queries.

• Provide excellent client service and maintain strong customer relationships via phone.

• Perform accurate and fast Bangla and English typing as required during or after calls.

• Maintain call logs and client information using Microsoft Excel.

• Ensure effective client handling through clear and empathetic communication.

Educational Requirements

• Bachelor’s degree in any discipline (preferred).

Experience Requirements

• Prior experience in a call center or customer service role is an advantage.

Additional Requirements

• Language Proficiency: Must be an expert in Bangla Typing and have good command over English typing.

• Technical Skills: Must be proficient in Microsoft Excel.

• Communication: Exceptional verbal communication skills with the ability to handle clients over the phone effectively.

• Ability to work under pressure and meet deadlines.