Astha Life Insurance Company Limited (A concern of Army Welfare Trust)
Job Description
Title: Astha Life Insurance Company Limited (A concern of Army Welfare Trust)
Company Name: Astha Life Insurance Company Limited
Vacancy: 1
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Master of Business Administration (MBA)
Experience Requirements:
∎ At least 5 year(s)
∎ The applicants should have experience in the following area(s):
Customer Service, Life Insurance
∎ The applicants should have experience in the following business area(s):
Insurance
Job Responsibilities:
∎ Improve customer service experience, create engaged customers and facilitate organic growth
∎ Take ownership of customer’s issues and follow problems through to resolution
∎ Set a clear mission and deploy strategies focused towards that mission
∎ Develop service procedures, policies and standards
∎ Keeping & supervise accurate records and document customer service actions and discussions
∎ Analyze statistics and compile accurate reports
∎ Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
∎ Keep ahead of industry’s developments and apply best practices to areas of improvement
∎ Control resources and utilize assets to achieve qualitative and quantitative targets
∎ Adhere to and manage the approved budget
∎ Maintain an orderly workflow according to priorities
∎ Ensure regular follow up of overdue customers via phone calls.
∎ Perform any job/task assigned by authority.
Additional Requirements:
∎ Age at most 38 years
∎ Both males and females are allowed to apply
∎ Job experience in the Insurance industries in home and abroad will get preference.
∎ Excellent verbal and written communication skills.
∎ Excellent interpersonal, negotiation, and conflict resolution skills.
∎ Excellent organizational and leadership skills.
∎ Strong analytical and problem-solving skills.
∎ Ability to prioritize tasks and to delegate them when appropriate.
∎ Ability to act with integrity, professionalism, and confidentiality.
∎ Proficient with Microsoft Office Suite or related software.
∎ Knowledge and experience in supervision of customer care/service department is mandatory.
∎ Creativity & Innovation.
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Provident fund, Weekly 2 holidays, Insurance, Gratuity
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 3
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 15 Dec 2022
Company Information:
∎ 23 Nov 2022
∎ Astha Life Insurance Company Limited
∎ Address : Dhaka Cantonment.
∎ Web : http://asthalife.com.bd/
∎ Business : (a concern of Army Welfare Trust)
Category: Bank/Non-Bank Fin. Institution
