Associate Relationship Manager/Relationship Manager/Senior Relationship Manager, Employee Banking

Job Description

Title: Associate Relationship Manager/Relationship Manager/Senior Relationship Manager, Employee Banking

Company Name: BRAC Bank PLC

Vacancy: --

Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:
∎ At least 6 years

Published: 18 Dec 2024

Education:
∎ Post Graduation/Graduation from a UGC-approved university with a satisfactory academic track record

Requirements:

Additional Requirements:
∎ Minimum 6 years of working experience preferably in Sales/ Relationship Management
∎ Good interpersonal and communication skills
∎ Strong and demonstrated knowledge of MS Office
∎ Proficient in customer centricity, self-propelled, and capable of meeting deadlines
∎ Minimum 6 years of working experience preferably in Sales/ Relationship Management
∎ Good interpersonal and communication skills
∎ Strong and demonstrated knowledge of MS Office
∎ Proficient in customer centricity, self-propelled, and capable of meeting deadlines

Responsibilities & Context:
∎ Maintain long-term relationship with clients through regular communication and personalized support
∎ On-Board Eligible Organization in Employee Banking Portfolio with BBPLC
∎ Ensure successful accomplishment of EB journey for EB Company and as well as their employees
∎ Driving achievement of business targets in all KPIs e.g. number of accounts, deposit volume, number of credit cards, loan disbursements and salary disbursement through proper customer management
∎ Committed towards delivering consistently high levels of customer service and deal with customer queries effectively, to maintain a high degree of customer satisfaction in line with Bank’s service quality guideline
∎ Identify opportunities to enhance the client’s experience with BRAC Bank EB and take necessary action regarding those
∎ Generate additional business through cross-selling and upselling
∎ Comprehensive market intelligence to recognize the market competitors and market trends, and develop strategies to stay ahead
∎ Managing internal & external stakeholders
∎ Communicating with respective departments to mitigate customer issues
∎ Ensuring all compliance and regulatory guidelines
∎ BRAC Bank, a leading sustainable bank in Bangladesh, is committed to becoming the best bank in the country. It has pioneered SME Banking in Bangladesh and offers a comprehensive range of banking services to individuals and business entities. BRAC Bank stands out as a beacon of financial inclusion with solid financials, top credit ratings, and numerous accolades.
∎ BRAC Bank seeks an ambitious, intelligent, purpose-driven, and enthusiastic individual for the following position in its Retail Banking Division.
∎ KEY RESPONSIBILITIES:
∎ Maintain long-term relationship with clients through regular communication and personalized support
∎ On-Board Eligible Organization in Employee Banking Portfolio with BBPLC
∎ Ensure successful accomplishment of EB journey for EB Company and as well as their employees
∎ Driving achievement of business targets in all KPIs e.g. number of accounts, deposit volume, number of credit cards, loan disbursements and salary disbursement through proper customer management
∎ Committed towards delivering consistently high levels of customer service and deal with customer queries effectively, to maintain a high degree of customer satisfaction in line with Bank’s service quality guideline
∎ Identify opportunities to enhance the client’s experience with BRAC Bank EB and take necessary action regarding those
∎ Generate additional business through cross-selling and upselling
∎ Comprehensive market intelligence to recognize the market competitors and market trends, and develop strategies to stay ahead
∎ Managing internal & external stakeholders
∎ Communicating with respective departments to mitigate customer issues
∎ Ensuring all compliance and regulatory guidelines
∎ Click link at the bottom part of the ad to view job details and application procedure.

Employment Status: Full Time

Job Location: Anywhere in Bangladesh

Read Before Apply:

BRAC Bank is a values-driven organization that prioritizes the protection of all its stakeholders, including coworkers and the community we work in, from harassment, abuse, neglect, exploitation, and discrimination. As an equal opportunity enabler, BRAC Bank encourages applications from any gender-diverse individuals and persons living with a disability. We consider personal persuasion to be a disqualification of candidature.

If you want to take up the challenge, please 'Apply Online.'

Only short-listed candidates will be communicated for the next stage as per the recruitment process. BRAC Bank reserves the right to accept or reject any application without assigning any reason whatsoever.

BRAC Bank does not charge any fee at any stage of the recruitment process.