Associate Manager, Fraud Risk Management

Job Description

Title: Associate Manager, Fraud Risk Management

Company Name: BRAC Bank PLC

Vacancy: --

Age: Na

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

• 6 to 7 years
• The applicants should have experience in the following business area(s): Banks

• Bachelor/Honors
• Masters

• Graduation/Post graduation from a reputed institution with a satisfactory academic track record.

• 6 to 7 years
• The applicants should have experience in the following business area(s): Banks

• 6-7 years of experience in overall activities of fraud risk management.

• Any professional certification would be an added advantage such as CERM/CFA/FRM etc. or related to Fraud Risk, Financial Crime and Compliance.

• Knowledge of banking products and banking regulations, laws, etc.

• Minimum intermediate level understanding/skills in MS Excel, Access and/or quantitative techniques/statistical technique is an added advantage.

• Proficient in both written and spoken English.

• Excellent interpersonal and presentation skills.

• Innovation with a creative mindset and the ability to generate out-of-the-box solutions.

• Self-propelled, proficient in customer-centricity, a team player, and capable of meeting deadlines.

BRAC Bank, a leading sustainable bank in Bangladesh, is committed to becoming the best bank in the country. It has pioneered SME Banking in Bangladesh and offers a comprehensive range of banking services to individuals and business entities. BRAC Bank stands out as a beacon of financial inclusion with solid financials, top credit ratings, and numerous accolades.

BRAC Bank seeks an ambitious, intelligent, purpose-driven, and enthusiastic individual for the following position in its Risk Management Division:

Job Grade: SO-PO

KEY RESPONSIBILITIES:

Risk Management:

• Timebound assessment and management of fraud complaints.

• Ensure timely escalation, reconciliation and follow up of all types of disputes and fraud complaints till resolution.

• Safeguard the bank by ensuring risk-based monitoring of card transactions to detect and prevent fraudulent transactions.

• Capable of performing merchant related transaction monitoring.

• Analyze transaction reports from different applications to detect suspicious/fraud transactions from issuing and acquiring perspective.

• Maintain liaison with internal and external stakeholders to ensure fraud cases are settled.

• Provide instant support to relevant teams regarding any fraud complaint.

• Enrich disputes and fraud complaint inventory with necessary data for detailed analysis.

• Assist the line manager to perform his/her role in fraud risk management.

Reporting:

• Ensure timely regulatory reporting to Bangladesh Bank and internal stakeholders.

• Prepare, review and confirm timely data presentation to ERMC and BRMC from fraud part.

• Be innovative and precise in preparing fraud dashboard, operation and fraud loss dashboard as per management requirement.

• Provide fraud reports to different schemes (VISA/MasterCard/JCB).

Process and Policy:

• Take the initiative upfront to complete the yearly review of the existing Fraud Risk Management Policy and Process manual.

• Develop process and policy according to market practice and emerging local-global fraud trends.

• Identify control gaps to prevent similar future fraud incidents.

Risk Systems, Projects and Training:

• Create/optimize risk rules proactively to control and prevent fraudulent transactions.

• Initiate/coordinate process development and any kind of automation to enhance efficiency within the team and the bank.

• Participate in different projects of the bank.

• Assist the Divisional Head in current market digital fraud trend analysis, preparing fraud data and presentation for different stakeholders.

• Conduct on-the-job training/knowledge sharing sessions for existing staff and new joiners, including the team members.