Title: Associate Manager, Document and Loan Management Systems
Company Name: BRAC Bank Limited
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science (BSc) or Master of Science (MSc) in Computer Science (CS) from a reputed university.
Experience Requirements:
∎ 5 to 8 year(s)
Job Responsibilities:
∎ Ensure smooth IT Operation (service request, technical support, incident & problem management), System availability for banking domain-like: Oracle Service BUS/middleware/Cash Management& Supply chain Financing/Document Management/Loan originating platform.
∎ Handle incident management, bug resolution, ticket handling with ISO & ITIL standards
∎ Monitor support SLA, govern IT support process, and do stakeholder reporting.
∎ Aligns daily activities to accomplish strategic technology and business objectives.
∎ Ensure periodic system health check and proper housekeeping as per Service Level
∎ Agreement (SLA) as per Standard Operating Procedure (SOP)
∎ Strong analytical, troubleshooting, and problem-solving abilities; including Root Cause Analysis and permanent fix.
∎ Writing and modification of complex SQL procedures/queries/user-defined functions/views/stored procedures
∎ Manage all aspects of the end-to-end Capacity Management & Release management process.
∎ Responsible for software support, defect analysis and fixation, implementation, training to the user, support on live projects.
∎ R&D, investigation, and implementing prevention strategies for users identify complaints, and performs necessary actions to resolve the application problems.
∎ Management and stakeholder reporting, escalation, attention.
∎ Data analyst & ADHOC reporting
∎ Day to day communication with the vendor for support management & problem resolution
∎ Do necessary planning applications, infrastructure & team.
∎ Manage relationships and coordinate work between different teams at different locations
∎ Do periodic planning, proactive risk & issue management, and cross-project dependencies.
Additional Requirements:
∎ 5 to 8 years of solid experience in Enterprise System maintenance. Experience in the Financial industry is preferable
∎ Strong hands-on experience with creating Service Oriented Architecture/API-based solutions using Java-based technologies and J2EE.
∎ Strong Knowledge in Database, SQL, and custom development is a must.
∎ Hands-on experience in COBIT, ISO, ITIL is a must.
∎ Able to drive delivery and remove road blocker.
∎ Experience in manage service vendor management will add value.
∎ Proven track record in manage complex and large software development programs and projects. Experience in handling Manage service Development will add value.
∎ The ability to influence stakeholders and work closely with them to determine acceptable solutions.
∎ Able to work under pressure, problem-solving & team playing attitude
Application Deadline: 16 Mar 2021
Company Information:
∎ 10 Mar 2021
∎ BRAC Bank Limited
∎ Business : BRAC Bank Limited, pioneer in SME Banking, delivers a full array of banking services to individuals as well as business entities. With a network of 184 Branches, over 460 ATMs, 448 SME Unit Offices and 229 remittance delivery points, the Bank has unmatched reach to provide a comprehensive range of solutions to serve millions.
Category: IT/Telecommunication
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Source: bdjobs.com