Assistant Project Officer-Help Desk, General Food Assistance Programme, HCMP (Project Based)

Job Description

Title: Assistant Project Officer-Help Desk, General Food Assistance Programme, HCMP (Project Based)

Company Name: BRAC

Vacancy: Not specific

Job Location: Cox's Bazar (Teknaf)

Employment Status: Full-time, Contractual

Educational Requirements:
∎ Bachelor/ Masters Degree from any subject from any reputed public or private university.
∎ Skills Required: Advanced knowledge of MS Excel, Monitoring and Reporting, Problem Solving Skills

Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s): Customer Care, Help Desk Management
∎ The applicants should have experience in the following business area(s): NGO

Job Responsibilities:
∎ Receive all sorts of complains positively at Help Desk.
∎ Assist the beneficiaries to solve all kinds of common arising problems instantly in consultation of WFP representatives.
∎ Write down all the complaints of the beneficiaries, then sent the complaint referral template to Project Officer - M&E for WFP feedback.
∎ Be liable to provide right information to the beneficiaries.
∎ Provide information of any irregularities to the concerned authority/ line Manager
∎ Write down referral issues at WFP template and send to Project Manager/ Project Officer - M&E for onward submission and resolutions.
∎ Assist Project Officer in database updating and necessary documentation.
∎ Assist in schedule preparation and data analyzing for various report preparation.
∎ Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme's goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
∎ Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
∎ Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.

Additional Requirements:
∎ Both males and females are allowed to apply
∎ Female candidates are encouraged to apply. Female candidates will get preference.
∎ Have commitment to an understanding of BRAC core values and principles.
∎ Have effective acquaintance data management.
∎ Have excellent reporting skill.
∎ Have willingness to live and work in difficult and rapidly changing conditions.
∎ Have ability and willingness to travel and stay in the field.
∎ Have ability to work effectively in a culturally diverse organization.
∎ Have excellent knowledge on Office Applications, Basic Excel.
∎ Have excellent language skills both English and Bengali.

Salary: Negotiable

Compensation & Other Benefits:
∎ Weekly 2 holidays
∎ Festival Bonus, Health & Life Insurance and Others

Application Deadline: June 13, 2020

Company Information:
∎ BRAC
∎ Address : BRAC Centre, 75 Mohakhali, Dhaka:1212
∎ Web : www.brac.net
∎ Business : BRAC’s vision is a world free from all forms of exploitation and discrimination where everyone has the opportunity to realise their potential. The organisation was founded in Bangladesh in 1972 and acts as a catalyst, creating opportunities for people to transform their lives. BRAC believes in integrity, inclusiveness, effectiveness, and innovation in all areas of work. BRAC uses an integrated model to change systems of inequity, through social development programmes, humanitarian response, social enterprises, socially responsible investments and a university. It operates in conflict-prone and post-disaster settings in 12 countries across Asia and Africa.

BRAC is a global leader in developing cost-effective, evidence-based programmes, and has been ranked the #1 NGO in the world for the last five years consecutively by NGO Advisor.

Category: NGO/Development