Assistant Officer - Service & Support, ICT Division

Job Description

Title: Assistant Officer - Service & Support, ICT Division

Company Name: LankaBangla Finance PLC.

Vacancy: 1

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• At most 1 year
• The applicants should have experience in the following business area(s): Banks

• Bachelor of Science (BSc)

• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related discipline from a recognized institution.

• At most 1 year
• The applicants should have experience in the following business area(s): Banks

Skills & Competencies

• Sound knowledge of computer hardware, operating systems, software, and networking fundamentals
• Basic understanding of information security principles and regulatory compliance
• Strong problem-solving and analytical ability.
• Good communication and interpersonal skills
• Customer service mindset with patience and professionalism
• Ability to work under pressure and manage multiple tasks.
• Willingness to learn, adapt, and grow in a regulated financial environment
• Proficiency in MS Office applications (Word, Excel, Outlook)

Key Responsibilities

IT Operations & Asset Management

• Maintain, verify, and update IT asset information using IFS; prepare periodic reports and ensure all devices are physically functional and compliant.

• Ensure proper tagging, documentation, and lifecycle tracking of IT assets using approved formats and procedures.

• Assist in audits and physical verification of IT assets.

End-User Support & Service Desk

• Configure, install, and deploy ICT devices (desktops, laptops, printers, peripherals) for end users as per organizational standards.

• Manage and monitor the E-Ticketing System, ensuring timely response and resolution of IT issues.

• Communicate effectively with users to diagnose, troubleshoot, and resolve hardware, software, and system-related problems.

Infrastructure & Application Support

• Support and monitor IT infrastructure including servers, workstations, printers, and network devices.

• Provide first-level support for core banking/financial applications and other business systems used by the NBFI.

• Assist in system upgrades, patching, software installations, and configuration changes.

Security, Backup & Compliance

• Support implementation of data security, system backup, and disaster recovery procedures.

• Ensure compliance with ICT policies, internal controls, and Bangladesh Bank/NBFI regulatory guidelines.

• Maintain confidentiality and protect organizational and customer data.

Vendor Coordination & Documentation

• Coordinate with vendors and service providers for IT support, maintenance, and warranty services.

• Maintain updated documentation of IT assets, licenses, configurations, and support records.

Training & Continuous Improvement

• Provide basic user training and guidance on ICT tools, systems, and best practices.

• Support ICT initiatives and projects aimed at improving system efficiency and user experience.