Assistant Manager - Training & Service Quality
Job Description
Title: Assistant Manager - Training & Service Quality
Company Name: Genex Infosys Limited
Vacancy: 4
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
Experience Requirements:
∎ 4 to 7 year(s)
∎ The applicants should have experience in the following area(s):
Contact Center, Telecommunication
Job Responsibilities:
∎ Develops training materials, contents, and modules with focus on the input/recommendation received from HODs of client departments.
∎ Conducts training need analysis to determine specific training needs.
∎ Analyze feedback from participants and client departments and give required inputs for improving training effectiveness.
∎ Collect inputs/analyze requirements from client departments and conduct specialized trainings as and when required.
∎ Prepare the team in making activities for the training to enhance technical knowledge and soft skills.
∎ Retains and improves service quality by investigating customer complaints; collaborating with other members of management to develop new process and training methods
∎ Arranges quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations
∎ Apprises job knowledge by studying trends in and developments in quality management; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
∎ Enriches department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Additional Requirements:
∎ Age 27 to 40 years
∎ Proven work experience in contact center quality assurance domain
∎ Track record in designing and executing successful quality driven programs
∎ Familiarity with traditional and modern quality assurance methods (mentoring, coaching, workshops, simulations etc)
∎ Excellent communication and leadership skills
∎ Ability to plan, multi-task and manage time effectively
∎ Strong writing and record keeping ability for reports
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Provident fund, Weekly 2 holidays, Insurance, Gratuity
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 15 Dec 2021
Company Information:
∎ 25 Nov 2021
∎ Genex Infosys Limited
∎ Address : Nitol Niloy Tower (Level 6-12), Nikunja C/A, Airport Road, Dhaka-1229
∎ Web : www.genexinfosys.com
∎ Business : Leading IT company trusted by global brands
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 15th Dec 2021
Similar Jobs
Customer Support and Sales Officer
Call Center Manager (For UK Customer)
Customer Service Officer
TELEMARKETING REPRESENTATIVE
Customer Care Executive (Female)
Crewing Executive
Executive - Telemarketing
Agent - Prescription Reader
Call Center Agent (Night Shift) - English
Executive, Customer Service
Customer Service Officer
Peer Leader
Executive( Customer Care Service)
Officer, CIC
Female Counsellor
Patient Relationship Officer (For Rajshahi)
Project Coordinator for Telemarketing [International Campaign]
Customer Support cum Live Presenter
কাস্টমার কেয়ার এক্সিকিউটিভ (ফিমেল)
Officer-Customer Service
Tele Sales Executive
Executive (Customer Support and Transcription)
Customer Support Executive
Office Executive - Night Shift
Customer Relationship Officer
Customer Support and Sales Executive
Executive (Female)
Customer Relation Executive (Female)
Manager- Ocean Freight
Call Center Agent
Customer Relationship Executive
Team Leader, Customer Care
Call Center Representative- Tele Sales
Jr. Executive/ Executive - Call Center
Travel Counselor - Sales Executive (Night Shift)
Executive/Sr. Executive (Customer Service, Export)
Contact Center Agent
Executive, Customer Relationship Management (Tech Sales)
Aftersales, Executive
Customer Relation Manager
Facebook Group