Customer Service Officer

Job Description

Title: Customer Service Officer

Company Name: Genex Infosys Limited

Vacancy: 500

Age: 18 to 30 years

Location: Dhaka (Khilkhet)

Salary: Negotiable

Published: 9 Dec 2024

Education:
∎ HSC

Requirements:

Additional Requirements:
∎ Age 18 to 30 years

Responsibilities & Context:
∎ Answering incoming calls from customers and ensuring instant customer satisfaction.
∎ Respond to customer inquiries.
∎ Receiving customer complaints and inputting those in the system for necessary measures and providing them information about the resolution of the same.
∎ Troubleshoot/ helping to resolve customer service problems.
∎ Provide general information.
∎ Maintaining a high standard of call quality as per the requirement of the organization.
∎ Answering incoming calls from customers and ensuring instant customer satisfaction.
∎ Respond to customer inquiries.
∎ Receiving customer complaints and inputting those in the system for necessary measures and providing them information about the resolution of the same.
∎ Troubleshoot/ helping to resolve customer service problems.
∎ Provide general information.
∎ Maintaining a high standard of call quality as per the requirement of the organization.

Skills & Expertise:

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (Khilkhet)

Company Information:
∎ Genex Infosys Limited
∎ Nitol Niloy Tower (Level 6-12), Nikunja C/A, Airport Road, Dhaka-1229
genexinfosys.com
∎ Leading IT company trusted by global brands

Address::
∎ Nitol Niloy Tower (Level 6-12), Nikunja C/A, Airport Road, Dhaka-1229
∎ genexinfosys.com
∎ Leading IT company trusted by global brands

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 29 Dec 2024

Category: Customer Support/Call Centre

Interested By University

University Percentage (%)
National University 6.65%
University of Dhaka 1.18%
Daffodil International University (DIU) 0.81%
Southeast University 0.74%
Dhaka International University 0.74%
Green University of Bangladesh 0.67%
Bangladesh University of Business and Technology 0.67%
Dhaka college 0.59%
University of Asia Pacific 0.59%
European University of Bangladesh 0.59%

Interested By Age Range

Age Range Percentage (%)
20-30 93.13%
31-35 0.07%

Interested By Salary Range

Salary Range Percentage (%)
0-20K 80.64%
20K-30K 17.81%
30K-40K 1.11%
40K-50K 0.15%
50K+ 0.30%

Interested By Experience Range

Experience Range Percentage (%)
0 years (Freshers) 54.47%
0.1 - 1 years 13.01%
1.1 - 3 years 18.77%
3.1 - 5 years 8.50%
5+ years 5.25%