Asst. Manager/ Manager - Operations (Contact Center)
Job Description
Title: Asst. Manager/ Manager - Operations (Contact Center)
Company Name: Genex Infosys Limited
Vacancy: 03
Age: 30 to 45 years
Job Location: Dhaka (Khilkhet)
Salary: Negotiable
Experience:
- 8 to 10 years
- The applicants should have experience in the following business area(s): IT Enabled Service, BPO/ Data Entry Firm, Call Center
Published: 2026-01-26
Application Deadline: 2026-02-25
Education:
- Bachelor/Honors
Requirements:
- 8 to 10 years
- The applicants should have experience in the following business area(s): IT Enabled Service, BPO/ Data Entry Firm, Call Center
Skills Required: Business Communication,Call Center Operation,Client Service
Additional Requirements:
- Age 30 to 45 years
Responsibilities & Context:
Oversee all aspects of the contact center`s operations to ensure smooth and efficient functioning.
Develop and implement operational strategies and processes to optimize qualitative and quantitative performance.
Lead and manage a team of contact center team leaders and agents.
Ensure all business deliverables, Service level agreements (SLAs), and key performance indicators (KPIs) are met or exceeded.
Allocate resources effectively to meet service-level goals while controlling operational costs.
Establish strong relationships with clients to understand their business needs and expectations.
Ensure compliance with industry regulations, company policies, and data security standards.
Stay informed about industry trends, best practices, and emerging technologies related to contact center operations.
Job Other Benifits:
- Mobile bill,Provident fund,Insurance,Weekly 2 holidays,Gratuity
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
