Job Description
Title: Assistant General Manager (AGM)/Head of Operations & Customer Service
Company Name: Galaxy Express Ltd.
Vacancy: --
Age: 32 to 44 years
Location: Dhaka
Minimum Salary: Negotiable
Experience:
∎ 8 to 10 years
∎ The applicants should have experience in the following business area(s):Shipping, Logistic/Courier/Air Express Companies, Embassies/Foreign Consulate, Hotel, Airline, Travel Agent, Freight forwarding, Group of Companies, Transportation, Supply Chain
Published: 22 Dec 2024
Education:
∎ Master of Business Administration (MBA)
Requirements:
Additional Requirements:
∎ Age 32 to 44 years
∎ Strong leadership and decision-making abilities.
∎ Excellent communication and interpersonal skills.
∎ Analytical mindset with strong problem-solving skills.
∎ Proficiency in logistics software and tools.
∎ Ability to manage multiple projects and meet tight deadlines.
∎ Proven track record of leading teams and achieving operational excellence.
∎ Strong leadership and decision-making abilities.
∎ Excellent communication and interpersonal skills.
∎ Analytical mindset with strong problem-solving skills.
∎ Proficiency in logistics software and tools.
∎ Ability to manage multiple projects and meet tight deadlines.
∎ Proven track record of leading teams and achieving operational excellence.
Responsibilities & Context:
∎ Develop and implement strategic operational plans to optimize logistics and courier services.
∎ Monitor daily operations to ensure alignment with company goals and KPIs.
∎ Analyze and improve existing processes to enhance efficiency and cost-effectiveness.
∎ Manage budgets and allocate resources effectively to achieve operational objectives.
∎ Ensure compliance with legal, safety, and environmental guidelines.
∎ Oversee customer service teams to maintain high standards of service delivery and satisfaction.
∎ Develop strategies to improve customer retention and resolve escalated complaints.
∎ Track and analyze operational metrics and prepare regular performance reports.
∎ Lead, mentor, and motivate operations and customer service teams to achieve targets.
∎ Conduct regular training sessions to enhance team skills and productivity.
∎ Foster a collaborative, innovative, and accountable work culture.
∎ Identify risks, develop contingency plans, and implement data-driven solutions.
∎ Streamline supply chain and delivery processes to improve turnaround times and reduce costs.
∎ Collaborate with sales and marketing teams to align operational strategies with business growth objectives.
∎ Build and maintain relationships with key stakeholders, including vendors, partners, and customers.
∎ Oversee inventory management, warehousing, and distribution activities to ensure seamless operations.
∎ Leverage technology and automation tools to enhance operational capabilities and efficiency.
∎ Implement quality control measures to maintain service consistency and minimize errors.
∎ Ensure timely resolution of operational challenges and adapt to market trends and customer needs.
∎ Drive innovation by identifying and implementing industry best practices to maintain a competitive edge.
∎ Optimize last-mile delivery operations for maximum efficiency and customer satisfaction.
∎ Coordinate with IT teams to ensure robust system integration and technological advancements.
∎ Monitor and enforce performance standards across all operational units.
∎ Develop and maintain standard operating procedures (SOPs) for all critical functions.
∎ Conduct regular audits to ensure compliance with company policies and industry regulations.
∎ Plan and oversee the implementation of new projects, expansions, or initiatives within the operations team.
∎ Maintain open communication channels across departments to ensure a cohesive workflow.
∎ Benchmark company performance against competitors and implement strategies to stay ahead.
∎ Ensure scalability of operations to support business growth and increased volume.
∎ Manage vendor contracts and negotiate cost-effective agreements to benefit the company.
∎ Evaluate employee performance regularly and implement improvement plans as needed.
∎ Develop and implement strategic operational plans to optimize logistics and courier services.
∎ Monitor daily operations to ensure alignment with company goals and KPIs.
∎ Analyze and improve existing processes to enhance efficiency and cost-effectiveness.
∎ Manage budgets and allocate resources effectively to achieve operational objectives.
∎ Ensure compliance with legal, safety, and environmental guidelines.
∎ Oversee customer service teams to maintain high standards of service delivery and satisfaction.
∎ Develop strategies to improve customer retention and resolve escalated complaints.
∎ Track and analyze operational metrics and prepare regular performance reports.
∎ Lead, mentor, and motivate operations and customer service teams to achieve targets.
∎ Conduct regular training sessions to enhance team skills and productivity.
∎ Foster a collaborative, innovative, and accountable work culture.
∎ Identify risks, develop contingency plans, and implement data-driven solutions.
∎ Streamline supply chain and delivery processes to improve turnaround times and reduce costs.
∎ Collaborate with sales and marketing teams to align operational strategies with business growth objectives.
∎ Build and maintain relationships with key stakeholders, including vendors, partners, and customers.
∎ Oversee inventory management, warehousing, and distribution activities to ensure seamless operations.
∎ Leverage technology and automation tools to enhance operational capabilities and efficiency.
∎ Implement quality control measures to maintain service consistency and minimize errors.
∎ Ensure timely resolution of operational challenges and adapt to market trends and customer needs.
∎ Drive innovation by identifying and implementing industry best practices to maintain a competitive edge.
∎ Optimize last-mile delivery operations for maximum efficiency and customer satisfaction.
∎ Coordinate with IT teams to ensure robust system integration and technological advancements.
∎ Monitor and enforce performance standards across all operational units.
∎ Develop and maintain standard operating procedures (SOPs) for all critical functions.
∎ Conduct regular audits to ensure compliance with company policies and industry regulations.
∎ Plan and oversee the implementation of new projects, expansions, or initiatives within the operations team.
∎ Maintain open communication channels across departments to ensure a cohesive workflow.
∎ Benchmark company performance against competitors and implement strategies to stay ahead.
∎ Ensure scalability of operations to support business growth and increased volume.
∎ Manage vendor contracts and negotiate cost-effective agreements to benefit the company.
∎ Evaluate employee performance regularly and implement improvement plans as needed.
Compensation & Other Benefits:
∎ Mobile bill, Provident fund, Weekly 2 holidays
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Male
Job Location: Dhaka
Company Information:
∎ Galaxy Express Ltd.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 21 Jan 2025
Category: Production/Operation
