Job Description
Title: Jr. Executive/Customer Service Agent – OPS & CS
Company Name: Galaxy Express Ltd.
Vacancy: --
Age: 24 to 30 years
Location: Dhaka
Salary: Tk. 15000 - 18000 (Monthly)
Experience:
∎ 1 to 3 years
∎ The applicants should have experience in the following business area(s):Logistic/Courier/Air Express Companies, Travel Agent, Freight forwarding, Group of Companies, Transportation, Supply Chain
∎ Freshers are also encouraged to apply.
Published: 13 Apr 2025
Education:
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ Age 24 to 30 years
∎ Excellent verbal and written communication in English and Bengali.
∎ Proficient in Microsoft Office Suite (especially Excel – VLOOKUP, Pivot Table, Data Filtering).
∎ Familiarity with shipment tracking systems and logistics platforms.
∎ Strong interpersonal and negotiation skills.
∎ Problem-solving mindset with the ability to work in a fast-paced environment.
∎ Strong sense of responsibility, accuracy, and attention to detail.
∎ Ability to multitask, prioritize workloads, and meet tight deadlines.
∎ Willingness to work flexible hours if shipment schedules require.
∎ Excellent verbal and written communication in English and Bengali.
∎ Proficient in Microsoft Office Suite (especially Excel – VLOOKUP, Pivot Table, Data Filtering).
∎ Familiarity with shipment tracking systems and logistics platforms.
∎ Strong interpersonal and negotiation skills.
∎ Problem-solving mindset with the ability to work in a fast-paced environment.
∎ Strong sense of responsibility, accuracy, and attention to detail.
∎ Ability to multitask, prioritize workloads, and meet tight deadlines.
∎ Willingness to work flexible hours if shipment schedules require.
Responsibilities & Context:
∎ Monitor shipment statuses through forwarding tracking systems and update relevant information on the company platform.
∎ Manage email communications with customers, co-load agents, overseas counterparts, and internal sales teams.
∎ Liaise with international partners to address service issues, provide shipment updates, and resolve problems.
∎ Verify Proof of Delivery (POD) for past shipments and maintain accurate recipient records on HAWB copies.
∎ Respond to customer inquiries and resolve issues related to import/export shipments via phone and email.
∎ Prepare and share destination-wise shipment reports with the Head of Department (HOD).
∎ Coordinate with co-load agents and escalate shipment complaints or delays as necessary.
∎ Track and update delivery statuses; inform sales teams and customers of any delays.
∎ Ensure all shipments—both on-net and off-net—are tracked and accurately updated in internal systems and Excel reports.
∎ Coordinate with airlines for shipment planning and receive operational updates.
∎ Professionally greet walk-in customers, receive shipments, and provide service-related assistance.
∎ Answered customer calls promptly and routed external calls to the appropriate departments.
∎ Maintain professional and timely communication through email.
∎ Prepare load-wise operational analyses and submit reports to the HOD.
∎ Assist in monthly flight schedule planning and ensure smooth execution.
∎ Handle import pre-alerts, NOA preparation, and airport communications and coordinate the timely delivery of released shipments.
∎ Support effective task delegation within the team to maintain smooth daily operations.
∎ Monitor shipment statuses through forwarding tracking systems and update relevant information on the company platform.
∎ Manage email communications with customers, co-load agents, overseas counterparts, and internal sales teams.
∎ Liaise with international partners to address service issues, provide shipment updates, and resolve problems.
∎ Verify Proof of Delivery (POD) for past shipments and maintain accurate recipient records on HAWB copies.
∎ Respond to customer inquiries and resolve issues related to import/export shipments via phone and email.
∎ Prepare and share destination-wise shipment reports with the Head of Department (HOD).
∎ Coordinate with co-load agents and escalate shipment complaints or delays as necessary.
∎ Track and update delivery statuses; inform sales teams and customers of any delays.
∎ Ensure all shipments—both on-net and off-net—are tracked and accurately updated in internal systems and Excel reports.
∎ Coordinate with airlines for shipment planning and receive operational updates.
∎ Professionally greet walk-in customers, receive shipments, and provide service-related assistance.
∎ Answered customer calls promptly and routed external calls to the appropriate departments.
∎ Maintain professional and timely communication through email.
∎ Prepare load-wise operational analyses and submit reports to the HOD.
∎ Assist in monthly flight schedule planning and ensure smooth execution.
∎ Handle import pre-alerts, NOA preparation, and airport communications and coordinate the timely delivery of released shipments.
∎ Support effective task delegation within the team to maintain smooth daily operations.
Compensation & Other Benefits:
∎ Mobile bill, Provident fund, Weekly 2 holidays
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ Galaxy Express Ltd.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 30 Apr 2025
Category: Customer Support/Call Centre
