Application Support Engineer

Job Description

Title: Application Support Engineer

Company Name: Welcome- a NewsCred Brand

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Experience Requirements:
∎ At least 2 year(s)

Job Responsibilities:
∎ Support our Web Experimentation & Server Side Experimentation platform.
∎ Troubleshoot customer issues that arise on the client-side, server-side, or our platform via Zendesk and phone.
∎ Become a SME, subject matter expert, in
∎ Debug customer issues and keeping ownership of tickets until resolution while working closely with other teams as needed.
∎ Work with a wide range of technologies such as JavaScript, HTML, CSS, APIs, mobile SDKs, analytics and much more.
∎ Ensure that Support SLAs and CSAT goals are constantly met and ticket queue managed.
∎ Identify ways to improve the teams processes and develop solutions if necessary.
∎ Contribute valuable and pertinent information to Optimizely's internal/external knowledge base.
∎ Willing to be on call during weekends/holidays.

Additional Requirements:
∎ 2+ years experience in either a developer role or a role supporting a modern web app.
∎ Have a good understanding of REST APIs, SDKs, and/or JavaScript Libraries.
∎ Understand how to read, write and debug JavaScript, HTML, and CSS and DOM manipulation. A plus if you are familiar with one or more development platforms such as Node, React, iOS, Android, Ruby, Python, etc.
∎ You are genuine in your desire to help others and able to work with technical and non-technical users.
∎ You are naturally curious and possess strong troubleshooting skills.
∎ You have the ability to quickly learn technical concepts and technologies
∎ Able to work independently with minimal supervision while focused on delivering results set forth by management.
∎ You are collaborative and enjoy helping your teammates out.
∎ Proficient English communication skills (written and verbal communications).

Salary:
∎ Best-in-class compensation plans Two annual festival bonuses

Compensation & Other Benefits:
∎ Our culture is the most important thing we offer: a place to do your best work and a chance for your voice to be heard in a democratic environment as we shape a high-growth space.
∎ We are currently working from home; however, we plan to go back to the office by the end of the year. When we return to the office, we plan to have a hybrid model while also providing the opportunity to be fully remote.
∎ Communal transport facilities inside Dhaka and free catered lunch when we return.
∎ Unlimited vacation days and flexible working hours
∎ Medical insurance
∎ An agile performance review process, to encourage ongoing transparency between managers and direct reports
∎ Monthly and quarterly regional and global team building events
∎ Enablement program and soft skill training to support internal career growth and development
∎ Reward and recognition programs
∎ Volunteering and opportunities to give back
∎ Chance to work with our incredible global

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 29 Apr 2022

Company Information:
∎ 30 Mar 2022
∎ Welcome- a NewsCred Brand

Category: IT/Telecommunication