Agent Relationship Officer, Agent Relationship Management Unit, Agent Banking Department

Job Description

Title: Agent Relationship Officer, Agent Relationship Management Unit, Agent Banking Department

Company Name: BRAC Bank PLC

Vacancy: --

Age: Na

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Banks

Four-year graduation in any discipline from any UGC-approved or accredited foreign university.

• At least 2 years
• The applicants should have experience in the following business area(s): Banks

• Minimum two years relevant working experience.

• Sound knowledge in agent banking, general banking and Bangladesh Bank Agent Banking Prudential Guidelines etc.

• Working knowledge of Microsoft Office.

• Good interpersonal & communication skills.

• Strong analytical ability & aware of customer centricity.

• Able to travel extensively within assigned territory.

• Proficient in customer centricity, self-propelled, and capability to meet deadlines

BRAC Bank, a leading sustainable bank in Bangladesh, is committed to becoming the best bank in the country. It has pioneered SME Banking in Bangladesh and offers a comprehensive range of banking services to individuals and business entities. BRAC Bank stands out as a beacon of financial inclusion with solid financials, top credit ratings, and numerous accolades.

BRAC Bank is currently looking for an ambitious, intelligent, goal-oriented, enthusiastic individual for the following position in its Alternate Banking Channels Division:

Agent Relationship Officer, Agent Relationship Management Unit, Agent Banking Department

Employment Type: Full-time

Grade: OG-I/OG-II

KEY RESPONSIBILITIES:

• Search for potential Agents for the new Agent Banking Outlet that comply with the bank’s agent selection procedures.

• Ensure that the submitted agent applications and supporting documents are complete and error-free.

• Follow-up day-to-day activities of assigned Agent Banking Outlet(s) and correspond with Head Office regarding any operation issues.

• Achieving the agreed individual sales targets to ensure compliance with the bank`s policies and procedures.

• Build and maintain effective business relationships with stakeholders.

• Promote banking products and services to potential customers by making proactive sales efforts and capitalizing on cross selling opportunities to achieve the sales targets.

• Conduct customer awareness program, promotional activities, and meetings in the assigned area to achieve the business target.

• Visit assigned Agent Banking Outlets frequently and update outlet monitoring report/module.

• Ensure smooth business operation at assigned Agent Banking Outlet maintaining compliance.

• Ensure necessary operational and system related training for Agent Field Officers.

• Analyze AB Outlets business data to find the most efficient sales methods for a sustainable business growth and agent earnings.

• Provide business reports to Head Office on a regular basis.

• Communicate with corresponding branches and SME unit offices.

• Supervise activation (Go Live) of Agent Banking Outlets in fields.