Agent Relationship Officer, Agent Relationship Management Unit, Agent Banking Department

Job Description

Title: Agent Relationship Officer, Agent Relationship Management Unit, Agent Banking Department

Company Name: BRAC Bank PLC

Vacancy: --

Age: Na

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

• At least 2 years

Graduate from a reputable institution with a satisfactory academic track record.

• At least 2 years

• Minimum two years relevant working experience.

• Sound knowledge in agent banking, general banking and Bangladesh Bank agent banking prudential guideline etc.

• Working knowledge of Microsoft Office.

• Good interpersonal & Communication skills.

• Strong analytical ability & aware of customer centricity.

• Able to travel extensively within assigned territory.

• Self-propelled, aware in customer-centricity, team player, and capable of meeting deadlines.

BRAC Bank is one of the top sustainable banks in Bangladesh. Established with a view to financial inclusion, BRAC Bank is the pioneer of SME Banking in Bangladesh, delivering a full array of banking services to individuals and business entities. Its strong financials, along with the best credit rating from the top global and local rating agencies and numerous recognitions, speak of the bank`s aspiration towards becoming the best bank in the country.

BRAC Bank is currently looking for an ambitious, intelligent, goal-oriented and enthusiastic individual for the following position in its Alternate Banking Channels Division:

KEY RESPONSIBILITIES:

• Search for potential Agents for the new Agent Banking Outlet that comply with the bank’s agent selection procedures.

• Ensure that the submitted agent applications and documentations are complete and error free.

• Follow-up day to day activities of assigned Agent Banking Outlet(s) and correspond with Head Office regarding any operational issues.

• Achieving the agreed individual sales targets to ensure compliance with the bank`s policies and procedures.

• Build and maintain effective business relationships with stakeholders.

• Promote banking products and services to potential customers by making proactive sales efforts and capitalizing on cross selling opportunities to achieve the sales targets.

• Conduct customer awareness program, promotional activities, and meetings in the assigned area to achieve the business target.

• Visit assigned Agent Banking Outlets frequently and update outlet monitoring report/module.

• Ensure smooth business operation at assigned Agent Banking Outlet maintaining compliance.

• Ensure necessary operational and system related training for Agent Field Officers.

• Analyze AB Outlets business data to find the most efficient sales methods for a sustainable business growth and agent earnings.

• Provide business reports to Head Office on a regular basis.

• Communicate with corresponding branches and SME unit offices.

• Supervise activation (Go Live) of Agent Banking Outlets in fields.