A1 SCM Customer Service Agent
Job Description
Title: A1 SCM Customer Service Agent
Company Name: Maersk Line
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Graduation or Post Graduation from any public or renowned private university. CGPA minimum 3.0
Job Responsibilities:
∎ Operation is 100% in compliance with SOP/IOP/KPI. Necessary amendment/update is incorporated in SOP/IOP/QRG.
∎ Smooth handling of new client/shipper.
∎ Process all types of Export bookings FCL, LCL, CFS Consolidation or CY load, Air Freight Prepaid or Collect, Co-loading as guided by Bangladesh Shipping law, Foreign Exchange policy and as per Damco Global IOP.
∎ Maintain professional relationship with suppliers, Ocean carriers, CFS team, GSC to achieve the targeted tasks smoothly
∎ Proactive in exception management
∎ Maintain Proper documentation for working with customers, Vendors, In house team's agent offices like SOP, IOP, QRG, SAL etc.
∎ Response to daily operations emails or queries / calls / with zero or minimal escalations ( escalations that do not impact service delivery or disturb CSS/NPS survey)
∎ Keeping responsible internal or external stakeholders updated with daily operations news/ updates/advisory..
∎ Consistently strive to improve processes & implement best practices across the customer team
Additional Requirements:
∎ Personality: passionate, result oriented, self-starter, well-structured, professional, sense of urgency
∎ Proactive and quick responsiveness
∎ Diversified character with ability to work under pressure
∎ People oriented and people friendly
∎ Positive approach towards changes
∎ Performance improvement acumen with passion for finding new & innovative ideas & opportunities
∎ Good interpersonal, communication skills
∎ Ability to understand and interpret productivity & performance data
∎ Have to be professional in business communication.
∎ Producing customer driven Service Delivery.
∎ Strong Operational Understanding.
∎ Good Team player
∎ Fluent in English & Bengali Language.
Application Deadline: May 31, 2019
Company Information:
∎ Maersk Line
Category: Commercial/Supply Chain
