Windows Admin L2
Job Description
Title: Windows Admin L2
Company Name: Hexamatics Bangladesh Ltd
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science (BSc) in Computer Science Engineering, Bachelor of Science (BSc) in Electrical & Electronic Engineering
∎ Preferred Professional Certification: Microsoft Certified Systems Engineer
∎ Training/Trade Course: MCSE
Experience Requirements:
∎ 3 to 6 year(s)
Job Responsibilities:
∎ Provide technical subject matter expertise wherever required.
∎ Ensure proper communication and quick resolution as a crisis manager.
∎ Plan and schedule Changes, Coordinating with different stakeholders.
∎ Perform RCA for Major Incidents related to his / her tower\nFollow quality / security process defined for the engagement.
∎ Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination\nPrepare Weekly and monthly status reports.
∎ Participate in business meetings with various stake holders on a need basis. Take corrective actions based on the customer satisfaction surveys.
∎ Work on the service improvement programs.
∎ Effort estimation/reviews on need basis for new projects.
∎ Training of new team members.
∎ Able to work on Knowledge acquisition and updates to related documents
Additional Requirements:
∎ Correlation and diagnosis of events
∎ To represent the team during any high impact incidents and through the problem review process.
∎ Interact with vendors for support and issue identification.
∎ Proactively seek information and utilize analytical and creative problem solving skills along with standard Processes and technologies.
∎ Remediation of issues quickly and effectively to reduce business impact.
Salary: Negotiable
Compensation & Other Benefits:
∎ As per company policy
Application Deadline: August 25, 2019
Company Information:
∎ Hexamatics Bangladesh Ltd
Category: IT/Telecommunication
Read Before Apply: Interested candidate please send updated with 1. Current Salary, 2. Expectation Salary & 3. Notice period
