Tele Sales / Tele Service Executive

Job Description

Title: Tele Sales / Tele Service Executive

Company Name: Palki Limited

Vacancy: 10

Age: 25 to 40 years

Job Location: Dhaka (Mohammadpur)

Salary: Tk. 15000 - 20000 (Monthly)

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, Market Research Firms, Consulting Firms, Direct Selling/Marketing Service Company, Call Center, Convention center

• Bachelor/Honors
• Diploma
• Masters

• 1 to 2 years
• The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, Market Research Firms, Consulting Firms, Direct Selling/Marketing Service Company, Call Center, Convention center

• Age 25 to 40 years
• Only Female

Skills & Expertise on:

• Call Center

• Customer Support/ Client Service

• Sales

• Sales & Marketing

• Sales Executive

• Tele Marketing

• Telemarketing and direct sales

• Telesales

• Tele Service

• Customer Satisfaction

• Customer handling

Job Purpose: To focus on revenue generation & meet targets by selling online/Offline over phone to the new and existing customers and maintaining relationships effectively.

Key Responsibilities:

• Responsible for making outbound calls and regular follow-up on leads assigned.

• Selling Membership over the phone and meet assigned revenue target given by the organization.

• Explaining the Service detail’s and how to use the packages.

• Understanding customer requirements and encouraging them to upgrade/renew the matrimony packages.

• Providing the right customer experience.

• Assist customers in matchmaking services using our specialized computer systems.

• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring client satisfaction.

• Maintain and update client profiles and databases with accuracy and attention to detail.

• Proactively approach potential clients to explain our services and build long-term relationships.

• Coordinate with team members to provide seamless matchmaking and customer support.

• Handle sensitive client information with confidentiality and professionalism.

Employment Status: Full Time (6 days a week).

Working Hours: 10am - 6pm (Morning Shift) or (2.00pm - 9.00 pm (Evening Shift))

• Salary Review: Yearly

• Festival Bonus: 1

• Mobile bill, Performance bonus

Other Benefits:-

• Weekly one day off (Friday),

• Leadership Training for future opportunities

• Sr. Executives will get a chance to be a Group Leader (Max 5 members) and learn leadership qualities.

• High growth opportunities with in the organization

• Yearly salary review based on performance

• Festival bonus after 1 year of successful completion

• Probation period 6 months.