Tele Sales Executive

Job Description

Title: Tele Sales Executive

Company Name: BRONNE LTD.

Vacancy: 08

Age: 18 to 30 years

Job Location: Dhaka (Baridhara J Block)

Salary: Tk. 15000 - 22000 (Monthly)

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Call Center, E-commerce

• Bachelor/Honors
• Diploma

• At least 1 year
• The applicants should have experience in the following business area(s): Call Center, E-commerce

• Age 18 to 30 years

Role Purpose

As a “Tele Sales Executive” at BRONNE LTD., you will be responsible for communicating with customers, understanding their needs, providing accurate product and  service information, resolving customer queries, maintaining strong customer relationships, and supporting sales and customer retention.

The ideal candidate should have excellent communication skills, a positive attitude, strong listening ability, customer-focused mindset, and the ability to handle customers professionally through inbound calls, follow-up calls, online communication, and other customer service channels.

You will work closely with the Sales, Repeat Sales, Marketing, Digital Marketing, Operations, Delivery, and Management teams to ensure a smooth customer experience and contribute to customer satisfaction, sales growth, repeat purchases, and long-term customer relationships.

Expertise Areas

• Customer Communication

• Inbound Call Handling

• Outbound Call

• Social Media Message & Comments Handling

• Sales & Conversion

• Complaint & Issue Resolution

• Courier Delivery Issue Handling

What You'll Do

• Make Outbound Sales Calls

• Make Inbound Sales Calls

• Generate Quality Leads 

• Handle Social Media Calls, Message & Comments

• Convert leads into sales.

• Maintain Sales & Call Records 

• Repeat Sales & Customer Retention

• Customer Data & CRM Management 

• Customer Support & Communication

• Complaint Handling

• Customer Follow-Up

• Coordination With Internal Teams

• Customer Feedback & Insights Handling 

• Daily Reporting

What You'll Bring

Must-Have

• 1–2 years ( Minimum 1-2 years of relevant experiences preferred)  of experience in Tele-sales, Customer Relationship Management, Customer Service, Call Center, Sales,, or a related field.

• Quality lead collection & sales closing skills.

• Ability to handle inbound, outbound & follow-up calls professionally.

•  Must be proficient in Sales communication skills & and sales techniques in call & text message.

• Excellent in negotiation, persuasion skills.

• Strong listening and customer objection-handling skills.  

• Ability to understand customer needs and provide suitable solutions.

• Ability to manage online orders and delivery-related customer support.

• To maintain customer records and reports.

• Ability to work on computer and smartphone.

• Basic knowledge of Microsoft Office / Google Workspace.

• Good communication skills in bangla and english 

• Good typing speed in english and bangla both 

• Expertise in Microsoft Office &  Google Workspace suite 

Preferred

• Experience in works at  E-commerce- F-commerce, Online Business

• Previous experience in inbound & outbound calls.

• Experience in social media message & comments  handle 

• Experience in sales conversion and repeat sales.

• Experience using CRM software or customer management systems.

• Experience handling customer complaints.

• Experience handling courier issues handling.

• Experience working with online orders and delivery-related customer support.

• Experience in tele-sales or customer retention.

Good to Have

• Experience with CRM platforms.

• Knowledge of e-commerce/f-commerce customer behavior.

• Experience with Facebook/Instagram/WhatsApp customer communication.

• Experience with customer feedback and reporting systems.

• Strong product documentation & presentation 

Requirements & Preferences

• Job experience in e-commerce/f-commerce or any online product selling business

• Quality lead collection & sales closing skills.

• Strong customer service mindset.

• Excellent verbal communication skills.

• Friendly, professional, and positive attitude.

• Excellent listening and understanding ability.

• Ability to communicate clearly and confidently.

• Ability to remain calm under pressure.

• Problem-solving ability.

• Good organizational and time-management skills.

• Ability to manage multiple customer interactions.

• Strong follow-up and ownership mindset.

• Ability to work independently and as part of a team.

• Willingness to work with performance-based targets.

• Ability to learn products, systems, and processes quickly.

• Strong sense of responsibility and accountability.

• Punctual, disciplined, and professional behavior.

• Good typing speed in bangla & english

• Knowledge on Microsoft Office &  Google Workspace suite 

Success Metrics

Performance in this role will be evaluated based on:

• Sales and revenue contribution.

• Customer satisfaction and service quality.

• Number and quality of customer interactions handled.

• Inbound & Outbound call handling performance.

• Customer inquiry-to-sales conversion rate.

• Repeat sales and customer retention.

• Follow-up completion rate.

• Customer complaint resolution rate.

• Response time and communication quality.

• Accuracy of customer records and reports.

• Achievement of assigned KPIs and targets.

• Customer feedback and service ratings.

• Team collaboration and internal coordination.

• Overall customer experience.

Compensation & Benefits

• Competitive salary based on experience and performance.

• Performance-based incentives/bonuses.

• Sales and/or conversion-based incentives where applicable.

• Annual salary review based on performance.

• Two festival bonuses.

• Weekly holidays and government/public holidays as applicable.

• Paid annual, casual, and sick leave according to company policy.

• Professional and supportive work environment.

• Career growth and learning opportunities.

• Training and development opportunities.

• Employee recognition and performance rewards.

• Office refreshments and other facilities as per company policy.

• Provident fund,Mobile bill,Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2

Compensation & Benefits




• Competitive salary based on experience and performance.

• Performance-based incentives/bonuses.

• Sales and/or conversion-based incentives where applicable.

• Annual salary review based on performance.

• Two festival bonuses.

• Weekly holidays and government/public holidays as applicable.

• Paid annual, casual, and sick leave according to company policy.

• Professional and supportive work environment.

• Career growth and learning opportunities.

• Training and development opportunities.

• Employee recognition and performance rewards.

• Office refreshments and other facilities as per company policy.