Technical Support Engineer / Sr. Technical Support Engineer
Job Description
Title: Technical Support Engineer / Sr. Technical Support Engineer
Company Name: BDCOM Online Limited
Vacancy: Not specific
Job Location: Dinajpur, Jamalpur, Rajshahi, Kishoreganj (Bhairab)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science (BSc) in Computer Science or equivalent.
∎ Diploma in Engineering (Computer Science & Engineering)
∎ Preferred Professional Certification: CCNA,Linux,Networking
Experience Requirements:
∎ At most 2 year(s)
∎ The applicants should have experience in the following area(s):
Hardware & Networking, Internet Service Provider
∎ The applicants should have experience in the following business area(s):
ISP
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Provide professional and friendly support consistently via telephone, electronic help desk, and live chat with outstanding customer service skills and a dedication to the customer service experience. Respond promptly to customer inquiries
∎ Handle and resolve customer complaints
∎ Obtain and evaluate all relevant information to handle inquiries and complaints
∎ Process support log, forms.
∎ Escalate requests and unresolved issues to the designated resource
∎ Manage customers' accounts
∎ Record details of inquiries, comments, and complaints
∎ Record details of actions taken
∎ Manage administration
∎ Communicate and coordinate with internal departments
Additional Requirements:
∎ Age 24 to 28 years
∎ Both males and females are allowed to apply
∎ Working capability, a very hard and stereos situation.
∎ Interpersonal Skills
∎ Communication Skills - Verbal and Written
∎ Listening Skills
∎ Problem Analysis and Problem-Solving
∎ Attention to Detail and Accuracy
∎ Handles customers for internet services Adaptability.
∎ Local candidates will get preference.
Salary: Negotiable
Compensation & Other Benefits:
∎ As per company rules and regulations.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 29 Mar 2022
Company Information:
∎ 27 Feb 2022
∎ BDCOM Online Limited
∎ Address : JL Bhaban (5th floor),
House # 1, Road # 1, Gulshan Avenue, Gulshan-1,
Dhaka-1212, Bangladesh
∎ Web : www.bdcom.com
∎ Business : Internet and Internet Related Services, Software Development, ICT Solution and Infrastructure Development, Business Process Outsourcing.
Category: IT/Telecommunication
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