Technical Support Engineer
Job Description
Title: Technical Support Engineer
Company Name: BDCOM Online Limited
Vacancy: --
Age: 24 to 34 years
Job Location: Anywhere in Bangladesh, Cox`s Bazar, Dhaka, Mymensingh, Rajshahi
Salary: Negotiable
Experience:
- At most 1 years
- The applicants should have experience in the following business area(s): ISP
- Freshers are also encouraged to apply.
Published: 2024-08-27
Application Deadline: 2024-09-26
Education:
- Bachelor of Science (BSc)
Requirements:
- At most 1 years
- The applicants should have experience in the following business area(s): ISP
- Freshers are also encouraged to apply.
Skills Required: CCNA (Cisco Certified Network Associate)
Additional Requirements:
- Age 24 to 34 years
Responsibilities & Context:
- BDCOM Online Ltd. is Looking for some support Engineers all over the Country for its Central NOC and Zone Offices who have Networking skills & have a great passion for career development in the internet and network industry.
- Provide professional and friendly support consistently via telephone, electronic help desk, and live chat with outstanding customer service skills and a dedication to the customer service experience.
- Respond promptly to customer inquiries Handle and resolve customer complaints Obtain and evaluate all relevant information to handle inquiries and complaints Process support log, forms.
- Escalate requests and unresolved issues to the designated resource Manage customers' accounts Record details of inquiries, comments, and complaints Record details of actions taken Manage administration Communicate and coordinate with internal departments
Job Other Benifits:
- Festival Bonus: 2
As Per Company Rules & Regulations.
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: IT & Telecommunication
