Technical Support Engineer
Job Description
Title: Technical Support Engineer
Company Name: BDCOM Online Limited
Vacancy: --
Age: 23 to 35 years
Job Location: Anywhere in Bangladesh, Jamalpur, Mymensingh, Dhaka (Gulshan)
Salary: Negotiable
Experience:
- At most 1 years
- The applicants should have experience in the following business area(s): IT Enabled Service
- Freshers are also encouraged to apply.
Published: 2025-09-04
Application Deadline: 2025-10-02
Education:
- Bachelor of Science (BSc) in Computer Science & Engineering
Requirements:
- At most 1 years
- The applicants should have experience in the following business area(s): IT Enabled Service
- Freshers are also encouraged to apply.
Skills Required: CCNA (Cisco Certified Network Associate),Linux
Additional Requirements:
- Age 23 to 35 years
- Hands-on experience in computer LAN setup and troubleshooting.
- Good basic knowledge of IP routing and subnetting.
- Experience in Linux and Windows OS setup and troubleshooting.
- Strong interpersonal skills.
Responsibilities & Context:
- Provide professional and friendly support consistently via telephone, electronic help desk, and live chat with outstanding customer service skills and a dedication to the customer service experience. Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle inquiries and complaints
- Process support log, forms.
- Escalate requests and unresolved issues to the designated resource
- Manage customers' accounts
- Record details of inquiries, comments, and complaints
- Record details of actions taken
- Manage administration
- Communicate and coordinate with internal departments
Job Other Benifits:
As per company rules & regulations.
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: IT & Telecommunication
