Team Leader - Domestic Call Center Operation
Job Description
Title: Team Leader - Domestic Call Center Operation
Company Name: InfoTitan Limited
Vacancy: 01
Age: 30 to 35 years
Job Location: Dhaka (Baridhara)
Salary: Tk. 22000 - 25000 (Monthly)
Experience:
- 2 to 3 years
- The applicants should have experience in the following business area(s): Telecommunication, BPO/ Data Entry Firm, Call Center
Published: 2025-09-24
Application Deadline: 2025-10-21
Education:
- Bachelor/Honors
Requirements:
- 2 to 3 years
- The applicants should have experience in the following business area(s): Telecommunication, BPO/ Data Entry Firm, Call Center
Skills Required: Telecommunication Service
Additional Requirements:
- Age 30 to 35 years
Responsibilities & Context:
Supervise and monitor daily call center operations, ensuring efficiency and adherence to processes.
Lead, motivate, and mentor a team of Customer Service Representatives to achieve KPIs(call handling time, service quality, customer satisfaction, and productivity).
Provide regular coaching, training, and performance feedback to agents.
Handle escalated calls and resolve customer complaints with professionalism.
Prepare and share daily, weekly, and monthly performance reports with management & and Clients.
Develop and implement strategies to improve service delivery and customer experience.
Maintain discipline, punctuality, and professionalism within the team.
Coordinate with HR, Training, and Operations teams for recruitment, training, and skill development.
Ensure compliance with company policies, procedures, and regulatory requirements.
Continuously monitor agent performance through call monitoring, QA reports, and real-time dashboards.
Job Other Benifits:
- Mobile bill,Weekly 2 holidays
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 10.40% |
| University of Dhaka | 2.75% |
| Sonargaon University | 2.45% |
| Jahangirnagar University | 2.45% |
| 2.45% | |
| Stamford University Bangladesh | 2.14% |
| Tejgaon College | 1.83% |
| Southeast University | 1.83% |
| East West University | 1.22% |
| Eastern University | 1.22% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 48.93% |
| 31-35 | 38.53% |
| 36-40 | 6.12% |
| 40+ | 4.28% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 7.38% |
| 20K-30K | 79.38% |
| 30K-40K | 6.46% |
| 40K-50K | 2.77% |
| 50K+ | 4.00% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 14.98% |
| 0.1 - 1 years | 6.12% |
| 1.1 - 3 years | 21.41% |
| 3.1 - 5 years | 18.35% |
| 5+ years | 39.14% |
