Team Leader, Appliance Service
Job Description
Title: Team Leader, Appliance Service
Company Name: 1000FIX Services Ltd.
Vacancy: --
Age: At least 23 years
Job Location: Dhaka
Salary: Tk. 25000 - 30000 (Monthly)
Experience:
- At least 3 years
- The applicants should have experience in the following business area(s): IT Enabled Service, Computer Hardware/Network Companies, Group of Companies
Published: 2025-08-20
Application Deadline: 2025-09-19
Education:
Minimum Diploma/BBA in a relevant discipline
Requirements:
- At least 3 years
- The applicants should have experience in the following business area(s): IT Enabled Service, Computer Hardware/Network Companies, Group of Companies
Skills Required: Customer Support/ Client Service,Multitasking,Negotiation Skills,Vendor management
Additional Requirements:
- Age At least 23 years
Strong knowledge of appliance servicing and repair procedures.
Excellent leadership, communication, and team management skills.
Strong problem-solving and decision-making abilities.
Proficient in using ERP and MS Office tools.
Strong organizational and time-management skills.
Customer-focused with a passion for delivering high-quality service.
Hardworking and dedicated approach to meeting deadlines and handling high-pressure situations.
Responsibilities & Context:
Ensure all service requests are handled smoothly and in a timely manner.
Oversee the day-to-day operations of the service team.
Ensure engineers/technicians are assigned appropriate tasks and resources.
Assign engineers/technicians to service requests based on expertise, availability, and service requirements.
Track and monitor team performance.
Ensure service requests are completed within timelines and standards.
Prepare comprehensive service performance reports.
Ensure service data is accurately recorded and up-to-date.
Provide guidance and support to engineers/technicians.
Ensure continuous improvement of technical and customer service skills.
Handle escalated service issues and ensure timely resolution while maintaining customer satisfaction.
Ensure services meet company quality standards and customer expectations.
Conduct quality checks and provide feedback for improvements.
Ensure safety protocols and company policies are followed during service operations.
Job Other Benifits:
- T/A,Mobile bill,Tour allowance,Medical allowance,Provident fund
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
As per company policy
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
