System Associate/ Specialist, NOC

Job Description

Title: System Associate/ Specialist, NOC

Company Name: SSL Wireless

Vacancy: Not specific

Job Location: Jashore

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Science (BSc) in CSE

Experience Requirements:
∎ 2 to 4 year(s)

Job Responsibilities:
∎ Manage IT infrastructure operations, operational tasks, process and procedures
∎ Define and deliver continuous improvement in operational process, including but not limited to service level, capacity, availability and service continuity.
∎ Proactively monitor, evaluate troubleshoot and mitigate risks and malfunctions in infrastructure, applications and services with close attention to ensure capacity, health and performance.
∎ Proactively monitor physical infrastructure component to ensure health and mitigate malfunction.
∎ Provide Tire 2 technical support and troubleshooting to external customers and Tire 1 Helpdesk.
∎ Perform troubleshooting activities for any reported issues.
∎ Monitor & review logs
∎ Closely work with the core Infrastructure team to resolve system issue and maintain up-time of infrastructure.
∎ Maintain documentation of incidents and responses.

Additional Requirements:
∎ Vendor Certification.
∎ Solid understanding on IT terminologies, technologies and concepts.
∎ Experience on infrastructure operation or deployment.

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Profit share, Weekly 2 holidays
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Annual Leave Encashment

Job Source: Online Job Posting.

Application Deadline: 20 Jun 2021

Company Information:
∎ 30 May 2021
∎ SSL Wireless
∎ Address : 93 B, New Eskaton Road, Dhaka - 1000
∎ Web :
∎ Business : Software Shop Limited (SSL Wireless) is one of the leading Software Development, ITES, and Fintech companies in Bangladesh, which has been awarded with ISO 27001:2013 certification. SSL is an associated company of one of the biggest garments exporting groups in Bangladesh, Concorde Garments Group. SSL provides Messaging Solutions, VAS, Virtual Recharge, Online Bill Payments, e-Commerce Solutions, Payment Services, Website & App Development, Salesforce Tracking, Enterprise Solutions, Digital Banking Solution, Digital Wallet, Card-on-File, Cyber Security, Digital Marketing and Customized Software Development Solution to 90+ Banks & FIs, 2000+ Corporates, 6 Utility companies, different Government agencies, NGOs and SMEs. SSL is the largest TV, Radio, Media & Online News Channel aggregator. SSL is also the first & the largest Online Payment Aggregator of Bangladesh having 3500+ e-Commerce merchants under coverage through its PSO licensed and PCI DSS certified Payment Gateway platform SSLCOMMERZ.
At SSL, everyone has a very open and clear mindset and is always trying to find innovative solutions to make a better utilization of the available technology. The people at SSL are well aware about their specific duty towards the society and the industry. This advantage along with the precise understanding of the local market lets SSL Wireless to serve its customers with the appropriate solutions and services.

Category: IT/Telecommunication