Technical Operations Executive, Service Assurance

Job Description

Title: Technical Operations Executive, Service Assurance

Company Name: SSL Wireless

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience: --

Published: 2026-05-05

Application Deadline: 2026-05-25

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

We are seeking a proactive Technical Operations Executive to ensure the stability, performance, and continuous availability of our systems, applications, and services. The role involves working closely with cross-functional teams to monitor live environments, troubleshoot technical issues, and support business-critical operations.

The ideal candidate will be analytical, responsive, and capable of managing incidents efficiently while maintaining service continuity in a fast-paced, high-availability environment.

Key Responsibilities

• Provide technical support to end users of services and software over telephone, email, or SMS.

• Monitor, evaluate, troubleshoot, and mitigate malfunctions in software applications and services.

• Be responsible for infrastructure operations, operational processes, and procedures.

• Perform routine checks of system platforms to identify performance issues and risks, and take necessary mitigation actions.

• Monitor server and service uptime, and identify performance-related issues.

• Complete delegated implementation, deployment, and other operational activities at on-site or off-site locations.

• Ensure that software systems remain up and running.

• Provide Tier 2 technical support and troubleshooting to external customers and the Tier 1 help desk.

• Manage, review, and analyze system logs.

• Evaluate reported or detected problems and implement satisfactory solutions to resolve network- or service-related issues and prevent recurrence.

• Respond promptly to incidents, outages, and service degradation issues.

• Coordinate with internal technical teams, vendors, and clients for issue resolution.

• Identify recurring issues and recommend process or system improvements.

• Ensure proper communication with stakeholders during incidents, maintenance, or service interruptions.

• Remain available on a 24x7 on-call basis to support business-critical data networks.

• Medical allowance,Mobile bill,Weekly 2 holidays
• Salary Review: Yearly
• Festival Bonus: 2

Attractive salary as per industry best practice.

Weekly medical consultancy.

Annual leave encashment.

Congenial & friendly working environment.