Engineer, IT Support

Job Description

Title: Engineer, IT Support

Company Name: Gildan-G.A.B. Limited

Vacancy: 1

Age: At least 24 years

Job Location: Dhaka (GULSHAN 2)

Salary: Negotiable

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): Banks, Insurance, Telecommunication, Software Company, Multinational Companies, Garments, Textile, Pharmaceutical/Medicine Companies, Group of Companies, Woven Manufacturing

• Bachelor of Science (BSc) in Computer Science & Engineering, Computing & Information System

• At least 3 years
• The applicants should have experience in the following business area(s): Banks, Insurance, Telecommunication, Software Company, Multinational Companies, Garments, Textile, Pharmaceutical/Medicine Companies, Group of Companies, Woven Manufacturing

• Age At least 24 years

• IT end user support experience.

• Customer Service oriented.

• Effective communication with end users and colleagues in the IT area.

• Oriented to the fulfillment of policies, procedures as well as the follow-up of the assigned tasks.

• Experience as Service Desk, Helpdesk or Network Support.

• Experience in remote support of IT problems and escalation of incidents to other IT Areas.

• Experience in Service Desk Platforms (Service-Now or similar)Strong understanding of IT Networking services (Internet Services, DNS, TCP/IP, WAN LAN SERVICES).

• Supervise and implement Infrastructure projects in plants related to textile manufacturing, sewing, socks, distribution centers and support areas of all Gildan business areas, as well as in their offices.

• Deliver project scopes, technically lead supplier field visits and provide all support to the purchasing area to execute tenders and purchases of telecommunications infrastructure (including in accordance with Gildan policies.

• Install and configure all types of Peripherals on the network, as well as give them proper preventive and corrective maintenance.

• Address user requirements through the Helpdesk system, which are assigned to your person.

• Help users with operational problems related to IT infrastructure. Ex.: operation problems of servers, switches, routers, etc.

• Ensure that users comply with IT policies and procedures and encourage them to do so.

• Supervise external and internal suppliers in the preventive and corrective maintenance of all the company`s infrastructure components. Ex.: located in IT Rooms, TCs, MES and all devices connected to the Gildan network and other networks managed by Helpdesk.

• Plan execution and communicate to all users about the preventive and corrective maintenance program of the IT infrastructure.

• Maintain updated Hardware and Software inventory in your area. Including plans and technical information of the network and IT infrastructure.

• Perform any other function that the immediate Manager indicates in relation to the operation.

• Provident fund,Mobile bill
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

• Transport Facilities: Pick and Drop (Depends on Availability)

• Weekend: Friday;

• Office Hours:

• 7:30am - 4:30pm in office including 1 hour lunch break (working at office);

• Service Benefit;

• Earn Leave Encashment;

• Leave Facilities:

• Casual Leave;

• Medical Leave;

• Earn Leave;

• Compassionate Leave;

• Paternity Leave;

• Wedding Leave;

• Maternity Leave for Female;

• Pilgrimage Leave;

• Other facilities will be provided as per company policy etc.