IT Support Specialist

Job Description

Title: IT Support Specialist

Company Name: SSL Wireless

Vacancy: --

Age: At least 25 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service

• Bachelor’s degree in Computer Science, Information Technology, ICT, or a related field.

• 1 to 3 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service

• Age At least 25 years

Technical Skills Required

• Knowledge of Windows OS, basic networking (LAN/WAN), and troubleshooting techniques.
• Familiarity with Microsoft Office 365, email configuration, and basic server management.
• Understanding of cybersecurity basics and antivirus management.
• Basic knowledge of hardware maintenance and system configuration.

Soft Skills

• Strong problem-solving and analytical skills.
• Good communication and interpersonal skills.
• Ability to work independently and under pressure.
• Strong documentation and reporting ability.

Additional Requirements (Optional)

• Certification such as CCNA / MCSA / CompTIA A+ will be considered an advantage.
• Knowledge of firewall, VPN, and cloud systems will be an added benefit.

Experience Requirements

• 1–3 years of experience in IT Support / Helpdesk / System Administration.
• Fresh graduates with strong technical knowledge may also apply (for entry-level consideration).

We are looking for a proactive and technically skilled IT Support Specialist to provide day-to-day technical support across the organization. The incumbent will be responsible for maintaining IT systems, troubleshooting hardware and software issues, ensuring system security, and supporting employees with reliable IT services to ensure smooth business operations.

Key Responsibilities

• Provide technical assistance and support to employees on hardware, software, and network-related issues.
• Troubleshoot and resolve technical problems related to desktops, laptops, printers, and other IT devices.
• Install, configure, and maintain operating systems, software applications, and security updates.
• Manage and monitor IT systems including servers, networks, and email systems.
• Ensure proper documentation of technical issues, solutions, and IT inventories.
• Perform routine maintenance of IT systems such as backups, virus scans, and system updates.
• Assist in setting up new user accounts, email IDs, access rights, systems, and hardware configurations.
• Coordinate with external vendors for IT-related services, maintenance, and support when required.
• Ensure the security, confidentiality, and integrity of the organization’s IT infrastructure.
• Support IT projects, system upgrades, and technology initiatives as assigned.

• Competitive salary package.

• Festival bonuses as per company policy.

• Mobile bill allowance as per company policy.

• Medical benefits as per company policy.

• Leave entitlements as per company policy.

• Professional and collaborative working environment in a leading FinTech company.

• Learning and development opportunities.

• Career growth and advancement opportunities.