Support Manager.

Job Description

Title: Support Manager.

Company Name: MobiShastra

Vacancy: 01

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Masters in Engineering (MEngg) in CSE

Experience Requirements:
∎ 2 to 3 year(s)
∎ The applicants should have experience in the following area(s): Computer skill, JavaScript, MySQL
∎ The applicants should have experience in the following business area(s): IT Enabled Service

Job Responsibilities:
∎ Attending to customer inquiries and problems are quickly resolved in a highly professional manner, in varying critical and non-critical situations.
∎ Proactively suggest changes that are improving internal processes, customer experience and quality of service we are providing.
∎ Provide continuous feedback to our internal teams of engineers to improve our products based on the needs of our clients and their feedback.

Additional Requirements:
∎ Age 28 to 34 years
∎ Both males and females are allowed to apply
∎ Must have at least 3 years of experience in a 2nd level technical support role.
∎ Wide range of interests and working experience in these technologies: SQL, programming logic, computer networks & VM or servers.
∎ Must have knowledge of Linux.
∎ Experience in A2P & API integration will be given extra privileges.
∎ Should be able to dig deeper and use your analytic approach to solve technical problems.
∎ Must be able to communicate effectively to clients, partners, colleagues, and engineering teams alike in English.

Salary: Negotiable

Compensation & Other Benefits:
∎ T/A, Mobile bill, Weekly 2 holidays
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Others benefit As Per Company Policy.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 15 Jan 2022

Company Information:
∎ 22 Dec 2021
∎ MobiShastra
∎ Address : House#28, Road#7,(2nd Floor) ,Block#C,Niketan, Gulsha 1, Dhaka-1212.
∎ Web : www.mobishastra.com
∎ Business : Communication And Information Technology. Head quarter in U.A.E, Works on Value Added Service (VAS), Now operating 6 Countries. MobiShastra has been adding value to the mobile service provider’s business and operational environment, creating subscriber’s stickiness via innovative products, applications and service offerings that cater to every aspects of the subscriber wish list, whilst addressing critical operational issues confronting the mobile service provider today.

Category: IT/Telecommunication

: Please Apply Online. Only Shortlisted candidates will be contact for further communication. Candidates are requested to bring a Hard Copy of Updated CV during Interview.