Support Engineer/ Sr. Support Engineer

Job Description

Title: Support Engineer/ Sr. Support Engineer

Company Name: BDCOM Online Limited

Vacancy: Not specific

Job Location: Barishal, Cumilla, Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Science (BSc) in Computer Science
∎ Knowledge of Customer Service Principles and Practices.
∎ Preferred Professional Certification: CCNA,Linux
∎ Training/Trade Course: CCNA,Cisco,networking
∎ Skills Required: ccna, Cisco

Experience Requirements:
∎ At most 2 year(s)
∎ The applicants should have experience in the following area(s): CCNA (Cisco Certified Network Associate), Hardware & Networking
∎ The applicants should have experience in the following business area(s): ISP

Job Responsibilities:
∎ Provide professional and friendly support consistently via telephone, electronic help desk, and live chat with outstanding customer service skills and a dedication to the customer service experience.
∎ Respond Promptly To Customer Inquiries
∎ Handle And Resolve Customer Complaints
∎ Obtain And Evaluate All Relevant Information to Handle Inquiries and Complaints
∎ Process support Log, Forms.
∎ Direct Requests and Unresolved Issues to the Designated Resource
∎ Manage Customers' Accounts
∎ Record Details Of Inquiries, Comments and Complaints
∎ Record Details Of Actions Taken
∎ Manage Administration
∎ Communicate And Coordinate with Internal Departments

Additional Requirements:
∎ Age 24 to 32 years
∎ Both males and females are allowed to apply
∎ Please mention which Area you are from.
∎ Interpersonal Skills
∎ Communication Skills - Verbal and Written
∎ Listening Skills
∎ Problem Analysis and Problem-Solving
∎ Attention to Detail and Accuracy
∎ Data Collection and Ordering
∎ Customer Service Orientation
∎ Adaptability.

Salary: Negotiable

Application Deadline: 17 Sep 2020

Company Information:
∎ 19 Aug 2020
∎ BDCOM Online Limited
∎ Address : Rangs Nilu Square (5th floor), House-75, Road-5/A, Satmasjid Road, Dhanmondi R/A
∎ Web : www.bdcom.com
∎ Business : Internet and Internet Related Services, Software Development, ICT Solution and Infrastructure Development, Business Process Outsourcing.

Category: IT/Telecommunication

Read Before Apply: Barishal and Comilla Permanent Residence will Prefer.

Source: bdjobs.com

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