Support Engineer/ Sr. Support Engineer
Job Description
Title: Support Engineer/ Sr. Support Engineer
Company Name: BDCOM Online Limited
Vacancy: Not specific
Job Location: Barishal, Cumilla, Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science (BSc) in Computer Science
∎ Knowledge of Customer Service Principles and Practices.
∎ Preferred Professional Certification: CCNA,Linux
∎ Training/Trade Course: CCNA,Cisco,networking
∎ Skills Required: ccna, Cisco
Experience Requirements:
∎ At most 2 year(s)
∎ The applicants should have experience in the following area(s):
CCNA (Cisco Certified Network Associate), Hardware & Networking
∎ The applicants should have experience in the following business area(s):
ISP
Job Responsibilities:
∎ Provide professional and friendly support consistently via telephone, electronic help desk, and live chat with outstanding customer service skills and a dedication to the customer service experience.
∎ Respond Promptly To Customer Inquiries
∎ Handle And Resolve Customer Complaints
∎ Obtain And Evaluate All Relevant Information to Handle Inquiries and Complaints
∎ Process support Log, Forms.
∎ Direct Requests and Unresolved Issues to the Designated Resource
∎ Manage Customers' Accounts
∎ Record Details Of Inquiries, Comments and Complaints
∎ Record Details Of Actions Taken
∎ Manage Administration
∎ Communicate And Coordinate with Internal Departments
Additional Requirements:
∎ Age 24 to 32 years
∎ Both males and females are allowed to apply
∎ Please mention which Area you are from.
∎ Interpersonal Skills
∎ Communication Skills - Verbal and Written
∎ Listening Skills
∎ Problem Analysis and Problem-Solving
∎ Attention to Detail and Accuracy
∎ Data Collection and Ordering
∎ Customer Service Orientation
∎ Adaptability.
Salary: Negotiable
Application Deadline: 17 Sep 2020
Company Information:
∎ 19 Aug 2020
∎ BDCOM Online Limited
∎ Address : Rangs Nilu Square (5th floor), House-75, Road-5/A, Satmasjid Road, Dhanmondi R/A
∎ Web : www.bdcom.com
∎ Business : Internet and Internet Related Services, Software Development, ICT Solution and Infrastructure Development, Business Process Outsourcing.
Category: IT/Telecommunication
Read Before Apply: Barishal and Comilla Permanent Residence will Prefer.
