Support Engineer/ Sr. Support Engineer
Job Description
Title: Support Engineer/ Sr. Support Engineer
Company Name: BDCOM Online Limited
Vacancy: Not specific
Job Location: Kushtia, Mymensingh, Narsingdi (Narsingdi Sadar)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor in Engineering (BEngg) in CSE,EEE,ETE,ICT.
∎ Knowledge Of Customer Service Principles And Practices
∎ Preferred Professional Certification: CCNA,Cisco
∎ Training/Trade Course: CCNA,Networking,Cisco
∎ Skills Required: Linux,MS Word/ Excel/ PowerPoint/ OneNote,CCNA
Experience Requirements:
∎ 1 to 3 year(s)
∎ The applicants should have experience in the following area(s):
Customer Support, Switching & Routing
∎ The applicants should have experience in the following business area(s):
ISP, Telecommunication
Job Responsibilities:
∎ Deal Directly With Customers Either By Telephone, Electronically Or Face To Face.
∎ Respond Promptly To Customer Inquiries
∎ Handle And Resolve Customer Complaints
∎ Obtain And Evaluate All Relevant Information To Handle Inquiries And Complaints
∎ Perform Customer Verifications
∎ Process support Log, Forms.
∎ Direct Requests And Unresolved Issues To The Designated Resource
∎ Manage Customers' Accounts
∎ Record Details Of Inquiries, Comments And Complaints
∎ Record Details Of Actions Taken
∎ Manage Administration
∎ Communicate And Coordinate With Internal Departments
∎ Follow Up On Customer Interactions
Additional Requirements:
∎ Age 24 to 32 years
∎ Both males and females are allowed to apply
∎ Please mention which Area you are from.
∎ Interpersonal Skills
∎ Communication Skills - Verbal And Written
∎ Listening Skills
∎ Problem Analysis And Problem-Solving
∎ Attention To Detail And Accuracy
∎ Data Collection And Ordering
∎ Customer Service Orientation
∎ Adaptability
Salary: Negotiable
Compensation & Other Benefits:
∎ As Per Company Rules.
Application Deadline: June 24, 2019
Company Information:
∎ BDCOM Online Limited
∎ Address : Rangs Nilu Square (5th floor), House-75, Road-5/A, Satmasjid Road, Dhanmondi R/A
∎ Web : www.bdcom.com
∎ Business : Internet and Internet Related Services, Software Development, ICT Solution and Infrastructure Development, Business Process Outsourcing.
Category: IT/Telecommunication
Send your CV to: [email protected]
