Support Engineer
Job Description
Title: Support Engineer
Company Name: Elitbuzz Technologies Ltd.
Vacancy: 2
Age: 24 to 35 years
Job Location: Dhaka
Salary: Negotiable
Experience:
- 1 to 3 years
- The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, Direct Selling/Marketing Service Company, Technical Infrastructure
- Freshers are also encouraged to apply.
Published: 2025-02-09
Application Deadline: 2025-03-09
Education:
- Bachelor of Science (BSc) in Computer Science & Engineering
- Bachelor of Science (BSc) in Electrical & Electronic Engineering
Requirements:
- 1 to 3 years
- The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, Direct Selling/Marketing Service Company, Technical Infrastructure
- Freshers are also encouraged to apply.
Skills Required: Technical Skills
Additional Requirements:
- Age 24 to 35 years
- Only Male
Attention to Detail: Ability to troubleshoot and resolve issues with accuracy and efficiency.
Multitasking: Ability to manage multiple support tickets simultaneously and prioritize tasks effectively.
Collaboration: Work closely with internal teams, including L2/L3 engineers, to resolve complex issues.
Customer Focus: Ensure a high level of customer satisfaction by providing prompt and effective solutions.
Ability to work: Shift-based work might be required for 24/7 support, including weekends and holidays, depending on business needs.
Responsibilities & Context:
We are looking for a Support Engineer to join our dynamic support team, focusing on ManageEngine Mobile Device Management (MDM), Monitoring Solutions, and Service Management Solutions. The ideal candidate will be the first point of contact for handling any support related to MDM solutions, monitoring systems, and service management tools. You will ensure prompt, efficient, and high-quality support.
Provide first-line support for mobile device issues related to configuration, enrollment, application management, and security policies.
Assist in troubleshooting mobile device connectivity, app installation, and compliance issues.
Help configure and maintain MDM profiles (e.g., Wi-Fi, VPN, email) on various mobile platforms (iOS, Android).
Perform initial troubleshooting of user-reported issues.
Troubleshoot and resolve basic monitoring tools-related issues.
Escalate unresolved issues to L2/L3 support teams in a timely manner.
Document all support activities and resolutions in the ticketing system, ensuring timely updates.
Job Other Benifits:
- Weekly 2 holidays,Insurance
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Only Male can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: IT & Telecommunication
Interested By University
| University | Percentage (%) |
|---|---|
| Daffodil International University (DIU) | 9.24% |
| American International University Bangladesh (AIUB) | 4.73% |
| Green University of Bangladesh | 3.75% |
| Southeast University | 2.48% |
| North South University | 2.42% |
| European University of Bangladesh | 2.37% |
| Ahsanullah University of Science and Technology (AUST) | 2.31% |
| Jahangirnagar University | 2.25% |
| Bangladesh University of Business and Technology | 2.08% |
| City University | 2.02% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 80.83% |
| 31-35 | 18.01% |
| 36-40 | 0.87% |
| 40+ | 0.12% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 26.32% |
| 20K-30K | 49.97% |
| 30K-40K | 16.25% |
| 40K-50K | 5.03% |
| 50K+ | 2.43% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 23.50% |
| 0.1 - 1 years | 14.95% |
| 1.1 - 3 years | 27.37% |
| 3.1 - 5 years | 16.05% |
| 5+ years | 18.13% |
