Title: Supervisor/Assistant Restaurant Manager
Company Name: Imperial Swiss Garden
Vacancy: 2
Age: 18 to 35 years
Job Location: Dhaka (Banani)
Salary: Negotiable
Experience:
Age preferably between 25–40 years
Minimum Diploma or Bachelor’s degree in Hospitality Management, Tourism, or related field preferred.
2–5 years (Supervisor) / 4–7 years (Assistant Restaurant Manager) experience in hotel or restaurant industry.
Strong command of Bangla and English (spoken & written).
Smart personality with professional grooming and hospitality attitude.
Willingness to work in shifts, weekends, and public holidays.
Professional RequirementsProven experience in restaurant floor supervision or management role.
Strong knowledge of Food & Beverage service standards and SOPs.
Experience in handling guest complaints and service recovery effectively.
Ability to lead, motivate, and manage a diverse team.
Experience in POS systems, billing, and restaurant software operations.
Knowledge of inventory control, stock manage
ment, and cost control.
Experience in maintaining sales targets and operational efficiency.
Assist the Restaurant Manager in overall restaurant operations and administration.
Ensure high standards of food quality, customer service, and hospitality.
Supervise restaurant staff and maintain operational efficiency.
Manage staff scheduling, training, and performance evaluation.
Handle guest complaints and ensure customer satisfaction.
Monitor daily sales, cash handling, billing, and closing procedures.
Control operational costs, wastage, and inventory management.
Coordinate with kitchen, purchasing, and management departments.
Ensure compliance with company policies, hygiene, and safety standards.
Support marketing, promotional campaigns, and business development activities.
Prepare operational reports, sales analysis, and staff reports.
Assist in recruitment and onboarding of restaurant staff.
Maintain restaurant ambiance, cleanliness, and professional environment.
Ensure proper implementation of SOPs and service standards.
Lead the team during busy operational hours and special events.
Supervise daily restaurant operations to ensure smooth service.
Monitor staff performance and maintain service quality standards.
Ensure excellent customer service and guest satisfaction.
Handle customer complaints and resolve issues professionally.
Coordinate with kitchen and service teams for efficient operations.
Monitor cleanliness, hygiene, and restaurant presentation standards.
Assist in staff scheduling, attendance, and duty allocation.
Train and guide waiters and junior service staff.
Ensure proper table setup, food serving, and SOP compliance.
Monitor inventory levels and report shortages to management.
Support sales growth through upselling and promotional activities.
Ensure compliance with food safety and workplace safety regulations.
Prepare daily operational reports when required.
As Per Company Policy