Sr. Waiter / Waiter / Waitress

Job Description

Title: Sr. Waiter / Waiter / Waitress

Company Name: Grand Sultan Tea Resort & Golf

Vacancy: --

Age: At least 20 years

Job Location: Moulvibazar (Sreemangal)

Salary: Negotiable

Experience:

• 2 to 4 years
• The applicants should have experience in the following business area(s): Hotel, Resort

• Higher Secondary

• HSC or equivalent. National Certificate Course (NCC) or Diploma in Hotel Management preferred.

• 2 to 4 years
• The applicants should have experience in the following business area(s): Hotel, Resort

• Age At least 20 years

• Experience: 2 to 4 years of hands-on experience in a 5-star hotel, premium resort, or fine-dining restaurant in a similar role.

Skills:

• Strong guest service and communication skills.

• Knowledge of menu items, beverages, and basic food handling procedures.

• Ability to work in a high-volume, high-pressure environment while maintaining professionalism.

• Familiarity with POS systems is an advantage.

• Appearance & Personality: Presentable appearance, well-groomed, physically fit, and possessing a warm, pleasant personality.

Grand Sultan Tea Resort & Golf, a leading five-star luxury resort in Bangladesh, invites applications from dynamic and service-oriented professionals to join our F&B Production Department.

Key Responsibilities

• Deliver warm, professional guest service by welcoming guests, taking orders accurately, and following standard service procedures.

• Serve food and beverages with proper presentation, temperature, and quality while ensuring guest satisfaction throughout the dining experience.

• Communicate orders correctly to the kitchen through POS/KOT systems and ensure timely service delivery.

• Monitor guest needs during service, respond to requests promptly, and escalate issues to the Team Leader or Manager when required.

• Prepare and maintain tables, service stations, and outlet areas while ensuring cleanliness, hygiene, and operational readiness.

• Follow grooming, hygiene, and safety standards while supporting team members to ensure smooth outlet operations.

• Salary: Negotiable (Based on competence, experience, and skills).

• On-duty meals.

• Festival bonuses.

• Service charge allocation (as per company policy).

• Excellent work environment and career growth opportunities.