Receptionist, Bashundhara SuperGolf

Job Description

Title: Receptionist, Bashundhara SuperGolf

Company Name: Sanvir Bashundhara Group

Vacancy: --

Age: 20 to 40 years

Job Location: Dhaka (Vatara)

Salary: Negotiable

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Event Management, Multinational Companies, Hospital, Hotel, Group of Companies, Resort, Club, Golf Club, Sports Complex

• Bachelor’s degree in Business Administration, Hospitality Management, or any relevant field.

• At least 1 year
• The applicants should have experience in the following business area(s): Event Management, Multinational Companies, Hospital, Hotel, Group of Companies, Resort, Club, Golf Club, Sports Complex

• Age 20 to 40 years

• Preferred 1 year of experience in a reception, front desk, or customer service role. Fresh candidates with good communication skills may also apply.

• Basic computer knowledge (MS Word, Excel, Email)

• Ability to operate office equipment (telephone, printer, etc.)

• Strong communication and interpersonal skills

• Friendly, polite, and professional attitude

• Fluency in Bangla and English (both spoken and written). Knowledge of additional languages will be an advantage.

• Any certification in customer service, hospitality management, or front office operations will be considered an advantage.

• Must be flexible to work in shifts, including weekends, holidays, and extended hours as per operational requirements.

• Welcome guests, members, and visitors warmly, ensuring a professional and friendly first impression. Assist them with directions, bookings, and general inquiries.

• Manage the front desk efficiently, including handling check-ins, registrations, and maintaining visitor records in an organized manner.

• Answer incoming calls promptly and professionally, transfer calls to appropriate departments, and provide accurate information to callers.

• Assist guests with booking golf sessions, events, and facilities. Maintain proper scheduling and update the reservation system regularly.

• Provide high-quality customer service by addressing guest concerns, handling complaints politely, and ensuring overall guest satisfaction.

• Perform basic administrative tasks such as maintaining records, handling correspondence, filing documents, and supporting management when required.

• Coordinate with operations, maintenance, and service teams to ensure smooth guest experiences and timely resolution of issues.

• Ensure the reception area is clean, organized, and presentable at all times, maintaining a professional environment for guests and members.