Guest Relations Officer (GRO) Intern
Job Description
Title: Guest Relations Officer (GRO) Intern
Company Name: Cityscape International Ltd
Vacancy: --
Age: 20 to 27 years
Job Location: Dhaka (GULSHAN 1)
Salary: Tk. 10000 (Monthly)
Experience:
- At most 1 year
- Freshers are also encouraged to apply.
Published: 2026-07-21
Application Deadline: 2026-08-20
Education:
- Bachelor/Honors
Requirements:
- At most 1 year
- Freshers are also encouraged to apply.
Skills Required: Communication Skills,Customer Service,Front Desk,Guest Handaling,Guest Relations Services,Guest Relations/ Services,Hospitality,Reception,receptionist in corporate
Additional Requirements:
- Age 20 to 27 years
- Only Female
- Must be willing to work on a roster basis, including evenings, weekends and public holidays as required
- Must be willing to wear the approved uniform and maintain company grooming standards
- Must be comfortable with extended periods of standing and a guest-facing, fast-paced environment
Responsibilities & Context:
About Cityscape Lifestyle Ltd.
Cityscape Lifestyle Ltd. is a premium hospitality and private members' club in Gulshan, Dhaka, offering an integrated lifestyle ecosystem — including Happiness Café, Aandaaz Restaurant, The Cave Bar, wellness facilities, and an exclusive Membership Programme.
About the Role
We are looking for an energetic, presentable and service-oriented Guest Relations Officer (GRO) Intern to be the face of Cityscape Lifestyle — welcoming guests, assisting Membership holders, and coordinating across departments to deliver a premium, personalised guest experience.
Internship Duration: 3–6 Months
Work Schedule: Roster-based, including evenings, weekends and public holidays when required
Key Responsibilities
- Welcome guests warmly at the reception, lounge, café, restaurant, bar and event areas, and guide them to the right floor or facility
- Assist with guest registration and CRM data entry while maintaining confidentiality
- Explain Cityscape Lifestyle's facilities and Membership Programme benefits to guests
- Introduce eligible guests to the Membership Programme and assist with registration forms
- Anticipate guest needs and coordinate with housekeeping, F&B, security and other departments
- Provide discreet, attentive service to VIPs, corporate guests and special invitees
- Handle guest queries and complaints calmly, escalating serious issues to the supervisor
- Respond to guest calls, WhatsApp and digital enquiries professionally
- Support guest registration and coordination during events
- Maintain daily guest records and prepare activity reports
Requirements
- Studying or recently graduated in Hospitality Management, Hotel & Tourism Management, Business Administration, Marketing, Communication or a related field
- Fresh graduates and final-semester students welcome
- Good communication skills in Bangla and English
- Basic computer knowledge (MS Office, email); ability to learn CRM/POS systems
- Presentable, confident and well-groomed with a genuine passion for guest service
What You'll Gain
- Hands-on training in luxury guest relations and front office operations
- Exposure to CRM management, VIP/corporate guest handling and event coordination
- Internship allowance/stipend as per company policy
- Internship completion certificate and performance evaluation letter
- Strong potential for permanent placement based on performance
Cityscape Lifestyle Ltd. is an equal opportunity employer.
Job Other Benifits:
Employment Status: Internship
Job Work Place: Work at office
Company Information:
Gender: Only Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Hospitality/ Travel/ Tourism
