Guest Relation Officer (GRO)

Job Description

Title: Guest Relation Officer (GRO)

Company Name: Grand Sultan Tea Resort & Golf

Vacancy: --

Age: At least 21 years

Job Location: Moulvibazar (Sreemangal)

Salary: Negotiable

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Hotel, Resort

• Higher Secondary

• Higher Secondary Certificate (HSC) or equivalent. Diploma in Hotel Management preferred

• 1 to 2 years
• The applicants should have experience in the following business area(s): Hotel, Resort

• Age At least 21 years

• Experience: 1 to 2 years of hands-on experience in a similar role in a 5-star hotel, luxury resort, or premium customer service sector. Highly qualified freshers are also encouraged to apply.

Skills:

• Exceptional communication skills in both Bengali and English (Fluency in spoken English is mandatory).

• Excellent interpersonal, problem-solving, and multitasking abilities.

• Knowledge of eZee Hotel Management System (HMS) will be considered an added advantage.

• Appearance & Personality: Must have an outstanding presentation, be highly well-groomed, and possess a warm, pleasant personality.

Grand Sultan Tea Resort & Golf, a leading five-star luxury resort in Bangladesh, invites applications from dynamic and service-oriented professionals to join our Front Office Department.

Key Responsibilities

• Welcome and assist guests throughout their stay, ensuring a warm, professional, and memorable hospitality experience.

• Facilitate smooth check-in and check-out procedures, assist VIP guests, and provide information on resort facilities and services.

• Handle guest inquiries, requests, and complaints promptly and professionally, ensuring high levels of guest satisfaction.

• Coordinate with Housekeeping, Concierge, Bell Desk, and other departments to ensure seamless guest service and room readiness.

• Maintain accurate guest records, preferences, and feedback while ensuring effective communication with relevant departments.

• Uphold professional grooming standards, maintain a positive attitude, and contribute to a welcoming and well-organized front office environment.

• Salary: Negotiable (Based on competence and experience).

• On-duty meals.

• Festival bonuses.

• Service charge allocation.

• World-class corporate work environment and career growth opportunities.