Player Assistance, Bashundhara SuperGolf

Job Description

Title: Player Assistance, Bashundhara SuperGolf

Company Name: Sanvir Bashundhara Group

Vacancy: --

Age: 26 to 40 years

Job Location: Dhaka (Vatara)

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Golf Club

• Bachelor's degree in Hospitality Management, Communications, or related field (preferred)

• At least 2 years
• The applicants should have experience in the following business area(s): Golf Club

• Age 26 to 40 years

• Minimum 2 years of customer service, guest relations, or hospitality experience

• Exceptional interpersonal skills, empathy, active listening, problem-solving, and poise under pressure

• Fluent in English and Bengali (spoken and written)

• Familiarity with CRM systems, tablets, and survey tools

• First Aid/CPR certification (can be obtained within 60 days)

• Ability to work flexible hours including evenings, weekends, and public holidays

• Identify returning guests and VIPs, greet them by name, and ensure personalized experiences, including celebrations and preference-based service.

• Actively interact with guests during gameplay, ensuring a friendly environment and enhancing overall guest experience.

• Gather real-time feedback on services, technology, and F&B, encourage survey participation, and report insights to management.

• Proactively identify and resolve guest concerns, provide immediate solutions for minor issues, and escalate complex matters when needed.

• Assist in organizing and executing tournaments and events, including registration, coordination, and post-event feedback collection.

• Conduct tours, explain facilities and membership benefits, and promote events and services to prospective and existing guests.

• Support junior programs by assisting with registration, coordination, participant handling, and parent engagement.

• Collaborate with team members, share guest insights, support daily briefings, and assist in training new staff.