Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: Takeoff Travels

Vacancy: 10

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience: --

Published: 2026-06-21

Application Deadline: 2026-07-21

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

* Handle customer inquiries regarding domestic and international flight reservations.

* Provide professional customer support through phone calls, emails, social media platforms.

* Process ticket reservations, issuance, reissuance, refunds, cancellations, and other airline-related services.

* Coordinate with airlines, consolidators, and GDS platforms to ensure smooth and efficient service delivery.

* Assist customers with fare rules, airline policies, travel requirements, and related documentation.

* Resolve customer concerns and service issues promptly while maintaining high service standards.

* Maintain accurate booking records and customer databases.

* Monitor and follow up on pending customer requests to ensure timely completion.

* Collaborate effectively with sales and operations teams to achieve business objectives.

* Deliver outstanding customer experiences while upholding the company's professional standards.

• Mobile bill,Profit share,Performance bonus
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

* Competitive salary package (Negotiable based on experience and qualifications)

* Attractive monthly performance-based incentives

* Annual sales bonus based on individual and company performance

* Festival bonuses as per company policy

* Career development and advancement opportunities

* Exposure to leading airlines, travel partners, and industry practices

* Professional, supportive, and growth-oriented work environment