Customer Service Executive
Job Description
Title: Customer Service Executive
Company Name: Takeoff Travels
Vacancy: 5
Age: 25 to 35 years
Job Location: Dhaka
Salary: Tk. 15000 - 20000 (Monthly)
Experience:
- 3 to 6 years
- The applicants should have experience in the following business area(s): Travel Agent, Tour Operator, Immigration/Visa Processing, Travel Startup
Published: 2026-06-17
Application Deadline: 2026-06-30
Education:
- Bachelor/Honors
Requirements:
- 3 to 6 years
- The applicants should have experience in the following business area(s): Travel Agent, Tour Operator, Immigration/Visa Processing, Travel Startup
Skills Required: Amadeus,Customer Service,GDS (GalileoTravelport,GDS expert,NDC,Ticketing & Reservation
Additional Requirements:
- Age 25 to 35 years
Knowledge of airline ticketing procedures and travel industry operations.
Experience with GDS systems (Amadeus, Galileo, Sabre, or Travelport) will be considered an advantage.
Excellent communication skills in both English and Bengali.
Strong customer service, problem-solving, and interpersonal skills.
Proficiency in Microsoft Office applications.
Ability to work under pressure and manage multiple tasks effectively.
Positive attitude, professional appearance, and customer-centric mindset.
Responsibilities & Context:
Handle customer inquiries regarding domestic and international flight bookings.
Provide customer support through phone, email, social media, and walk-in interactions.
Process air ticket reservations, issuance, reissuance, refunds, and cancellations.
Coordinate with airlines, consolidators, and GDS platforms to ensure smooth service delivery.
Assist customers with travel-related information, fare rules, and airline policies.
Resolve customer complaints and service-related issues professionally and efficiently.
Maintain accurate booking records and customer databases.
Follow up on pending requests and ensure timely completion of customer requirements.
Collaborate with the sales and operations teams to achieve company objectives.
Job Other Benifits:
- Mobile bill,Profit share
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Competitive salary package (Negotiable based on qualifications and experience).
Performance-based incentives.
Festival bonuses as per company policy.
Career growth opportunities within the travel and aviation industry.
Professional and supportive working environment.
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Hospitality/ Travel/ Tourism
