Sr. Executive, Ticketing & Visa Processing

Job Description

Title: Sr. Executive, Ticketing & Visa Processing

Company Name: DG Air International

Vacancy: 2

Age: 25 to 35 years

Job Location: Dhaka (Uttara Sector 3)

Salary: Tk. 15000 - 25000 (Monthly)

Experience:

• 2 to 5 years
• The applicants should have experience in the following business area(s): Travel Agent

• Master of Science (MSc)
• Bachelor of Science (BSc)
• Bachelor of Business Administration (BBA)
• Bachelor of Arts (BA)

• 2 to 5 years
• The applicants should have experience in the following business area(s): Travel Agent

• Age 25 to 35 years

·Excellent communication and interpersonal skills Smart & well attired· Proven working experience in the Reservation & Ticketing Department.· Excellent knowledge of Sabre and Galileo.· Know issues, reissues, and refunds.· Well-versed in various areas of travel (domestic, international, online booking, group booking).· Ability to present and communicate with clients effectively.· Good Communication skills (both oral and written).· An outgoing, confident, and energetic personality.· Must have to be experience with air ticketing software GDS.· Provide excellent customer service to passengers by assisting them with ticket purchases, changes, cancellations, and inquiries about flights, fares, schedules, and policies·         Sell airline tickets to customers either in person at the ticket counter, over the phone, or online through the airline's reservation system.· Manage flight reservations, including booking, confirming, and modifying reservations as per customer requests.· Calculate fares, taxes, and fees accurately based on the passenger's itinerary, travel class, and any applicable discounts or promotions.· Issue electronic or paper tickets to passengers after confirming their bookings and collecting payment.· Process payments for ticket purchases, including cash, credit/debit cards, vouchers, and other forms of payment accepted by the airline.· Provide passengers with up-to-date information about flight status, delays, cancellations, and alternative travel options in case of disruptions.·    Assist passengers with baggage-related inquiries, including baggage allowances, fees, restrictions, and lost or delayed baggage issues.· Inform passengers about special promotions, upgrades, and additional services offered by the airline, aiming to maximize revenue opportunities.· Maintain accurate records of ticket sales, reservations, transactions, and other relevant data in the airline's reservation system or database.