Sr. Executive, Ticketing & Visa Processing

Job Description

Title: Sr. Executive, Ticketing & Visa Processing

Company Name: DG Air International

Vacancy: 2

Age: 25 to 35 years

Job Location: Dhaka (Uttara Sector 3)

Salary: Tk. 15000 - 25000 (Monthly)

Experience:

• 2 to 5 years
• The applicants should have experience in the following business area(s): Travel Agent

• Master of Science (MSc)
• Bachelor of Science (BSc)
• Bachelor of Business Administration (BBA)
• Bachelor of Arts (BA)

• 2 to 5 years
• The applicants should have experience in the following business area(s): Travel Agent

• Age 25 to 35 years

• Excellent communication and interpersonal skills Smart & well attired

• Proven working experience in the Reservation & Ticketing Department.

• Excellent knowledge of Sabre and Galileo.

• Know issues, reissues, and refunds.

• Well-versed in various areas of travel (domestic, international, online booking, group booking).

• Ability to present and communicate with clients effectively.

• Good Communication skills (both oral and written).

• An outgoing, confident, and energetic personality.

• Must have to be experience with air ticketing software GDS.

• Provide excellent customer service to passengers by assisting them with ticket purchases, changes, cancellations, and inquiries about flights, fares, schedules, and policies·        

• Sell airline tickets to customers either in person at the ticket counter, over the phone, or online through the airline`s reservation system.

• Manage flight reservations, including booking, confirming, and modifying reservations as per customer requests.

• Calculate fares, taxes, and fees accurately based on the passenger`s itinerary, travel class, and any applicable discounts or promotions.

• Issue electronic or paper tickets to passengers after confirming their bookings and collecting payment.

• Process payments for ticket purchases, including cash, credit/debit cards, vouchers, and other forms of payment accepted by the airline.

• Provide passengers with up-to-date information about flight status, delays, cancellations, and alternative travel options in case of disruptions.·   

• Assist passengers with baggage-related inquiries, including baggage allowances, fees, restrictions, and lost or delayed baggage issues.· 

• Inform passengers about special promotions, upgrades, and additional services offered by the airline, aiming to maximize revenue opportunities.· 

• Maintain accurate records of ticket sales, reservations, transactions, and other relevant data in the airline`s reservation system or database.