Sr. Executive, Ticketing & Visa Processing

Job Description

Title: Sr. Executive, Ticketing & Visa Processing

Company Name: DG Air International

Vacancy: 2

Age: 25 to 35 years

Job Location: Dhaka (Uttara)

Salary: Tk. 15000 - 20000 (Monthly)

Experience:

• 3 to 7 years

• Bachelor of Business Administration (BBA)
• Master of Science (MSc)

• 3 to 7 years

• Age 25 to 35 years

• Must have to be experience with air ticketing software GDS.

• Provide excellent customer service to passengers by assisting them with ticket purchases, changes, cancellations, and inquiries about flights, fares, schedules, and policies·

• Sell airline tickets to customers either in person at the ticket counter, over the phone, or online through the airline`s reservation system.

• Manage flight reservations, including booking, confirming, and modifying reservations as per customer requests.

• Calculate fares, taxes, and fees accurately based on the passenger`s itinerary, travel class, and any applicable discounts or promotions.

• Issue electronic or paper tickets to passengers after confirming their bookings and collecting payment.

• Process payments for ticket purchases, including cash, credit/debit cards, vouchers, and other forms of payment accepted by the airline.

• Provide passengers with up-to-date information about flight status, delays, cancellations, and alternative travel options in case of disruptions.

• Assist passengers with baggage-related inquiries, including baggage allowances, fees, restrictions, and lost or delayed baggage issues.

• Inform passengers about special promotions, upgrades, and additional services offered by the airline, aiming to maximize revenue opportunities.

• Maintain accurate records of ticket sales, reservations, transactions, and other relevant data in the airline`s reservation system or database.

• Air Ticketing and Visa processing.

• Proven working experience in the Reservation & Ticketing Department.

• Excellent knowledge of Sabre and Galileo.

• Know issues, reissues, and refunds. Well-versed in various areas of travel (domestic, international, online booking, group booking).

• Ability to present and communicate with clients effectively.

• T/A,Mobile bill,Tour allowance,Performance bonus
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2