Job Description
Title: Sr Executive/ Executive - Reservation
Company Name: Akashbari Holidays
Vacancy: Not specific
Job Location: Dhaka (Banani)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Administration, Communication, Computer skill, MS Word/ Excel/ PowerPoint/ OneNote, Sales & Marketing
Experience Requirements:
∎ At least 3 year(s)
∎ The applicants should have experience in the following area(s):
Administration, Communication, Computer skill, MS Word/ Excel/ PowerPoint/ OneNote, Sales & Marketing
∎ The applicants should have experience in the following business area(s):
Travel Agent
Job Responsibilities:
∎ Interacting with clients via phone, email, or in-person to understand their travel requirements, preferences, and expectations. Providing excellent customer service by addressing inquiries, offering suitable options, and ensuring a positive experience.
∎ Handling reservations for flights, hotels, transportation, tours, and other travel-related services. Utilizing reservation systems and tools to ensure accurate and timely bookings.
∎ Collaborating with clients to create personalized travel itineraries based on their preferences and budget. Suggesting attractions, activities, and destinations that align with the client's interests.
∎ Managing documentation related to reservations, such as confirmation emails, invoices, and travel vouchers. Ensuring that all necessary details are communicated clearly to clients.
∎ Resolving any issues or concerns that arise during the booking process or while clients are on their trips. This could involve coordinating with various service providers to find solutions.
∎ Payment Processing: Handling payments and financial transactions related to reservations. Ensuring that payments are processed securely and accurately.
∎ Maintaining clear and consistent communication with clients, service providers (hotels, airlines, etc.), and other internal teams. Keeping clients informed about any changes or updates to their reservations.
∎ Staying up-to-date with the latest travel trends, destinations, and offerings. Having a comprehensive understanding of the services and packages offered by the company.
∎ Sales and Upselling: Identifying opportunities to upsell or cross-sell additional services, upgrades, or add-ons to enhance the client's travel experience.
∎ Performing administrative duties such as record-keeping, data entry, and generating reports related to reservations and client interactions.
∎ Compliance: Ensuring that all reservations and bookings adhere to relevant industry regulations and guidelines.
∎ Gathering feedback from clients after their trips to assess their satisfaction level and identify areas for improvement.
Additional Requirements:
∎ Age at least 25 years
∎ Must Know GDS(Amadeus, Galileo, Sabre)
∎ Ticket Issue, Re-Issue and Refund Processing
∎ B2B Portal
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Tour allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 31 Aug 2023
Company Information:
∎ 22 Aug 2023
∎ Akashbari Holidays
∎ Address : Akashbari Milky Mansion (1st Floor), House: 66, Road: 10, Block: D, Banani, Dhaka-1213.
∎ Business : Akashbari Holidays has built up an excellent reputation as one of the leading tour operator company of the country by steady growth of tour operations and providing diverse range of products & services to it`s customers.
Category: Hospitality/ Travel/ Tourism
: GDS (Amadus, Galileo, Sabre), B2B Portal
