Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: Akashbari Holidays

Vacancy: 01

Age: 22 to 28 years

Job Location: Dhaka (Banani)

Salary: Negotiable

Experience:

• 2 to 3 years
• The applicants should have experience in the following business area(s): Travel Agent, Immigration and Education Consultancy Service

• Bachelor of Business Administration (BBA) in Marketing

• 2 to 3 years
• The applicants should have experience in the following business area(s): Travel Agent, Immigration and Education Consultancy Service

• Age 22 to 28 years

• Coordinate and support sales activities to ensure smooth execution of bookings, contracts, and client requirements
• Handle sales inquiries, reservations, confirmations, and follow-ups with corporate clients, travel agents, and partners
• Assist the sales team with quotations, proposals, agreements, and documentation
• Maintain accurate sales records, client databases, contracts, and reporting logs
• Liaise with internal departments (finance, and operations) to ensure client requirements are fulfilled
• Provide detailed information to clients regarding packages, and promotional offers
• Ensure compliance with company policies, pricing structures, service standards, and contractual terms
• Collect client feedback, track sales performance, and prepare regular sales reports for management review
• Support loyalty programs, corporate accounts, and promotional sales initiatives to maximize revenue
• Perform any other sales-related duties and tasks as assigned by management from time to time.