Sr. Engineer

Job Description

Title: Sr. Engineer

Company Name: Dtech Online Limited

Vacancy: 03

Age: 25 to 35 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 2 to 4 years
• The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, ISP, Group of Companies

• Bachelor of Science (BSc) in Computer Science & Engineering
• Diploma in Computer

• 2 to 4 years
• The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, ISP, Group of Companies

• Age 25 to 35 years
• Only Male

• Working with all kinds of Network Troubleshooting and Outages issues.
• Configuring and troubleshooting of PPPOE, RADIUS etc. services.
• Manage Traffic Queues C Scheduling.
• Working with Different types of Switching Service (VLAN, TRUNKING, VTP, STP, RSTP etc.) and GPON OLT, ONU etc.
• Certification on MTCNA, MTCRE, CCNA is preferable.
• Working experience on Wi-Fi routers (Cisco, TP-Link, Net gear, Cambium, Ubiquity, Grand stream)
• Supervising the NOC team, while working closely with other teams, management and external vendors to achieve the company's goals.
• Collaborating with NOC and System Support Team to ensure efficient service for the company.
• Ensure Highest uptime of ISP service with maintaining SLA for all types of customers.
• Ensure Technical Support/Guidance to Clients.
• Coordinate with the inter-department.
• Provide support to clients by answering questions, replying to emails, providing information and assuring appropriate follow-up.
• Provide onsite Technical Support if needed.
• Network performance monitoring and reporting.
• Work on shifts and weekends.
• Other responsibilities are provided by management from time to time.

• T/A,Mobile bill,Medical allowance
• Salary Review: Yearly
• Festival Bonus: 2