Sr. Customer Success Engineer - Global (US, EU, APAC) Shifts
Job Description
Title: Sr. Customer Success Engineer - Global (US, EU, APAC) Shifts
Company Name: sBIT Inc.
Vacancy: Not specific
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science (BSc) in Computer Science Engineering, Master of Science (MSc) in Computer Science & Engineering
Experience Requirements:
∎ At least 3 year(s)
Job Responsibilities:
∎ The primary responsibility is to provide technical guidance and platform information to customers. This includes reviewing log files, New Relic data, codebase structure/contents and identifying potential points of failure, as well as areas of improvement.
∎ Additional Project Contributions:
∎ - Contribute to documentation
∎ - Assist with testing products and tools (i.e. Terminus, Quicksilver)
∎ - Provide CMS expertise to new and existing customer groups
∎ - Work with our Engineering team to improve platform usability and stability
∎ What We'll Expect From You
∎ - Subject-matter expertise with WordPress and/or Drupal
∎ - Deep understanding of PHP, Composer, MySQL/MariaDB, Git, and the command line
∎ - Comprehensive understanding of PHP-FPM workers and performance tuning (PHP & MySQL/MariaDB)
∎ - Knowledge of and experience using Content Delivery Networks and caching (Redis, filesystem)
∎ - Experience diagnosing, troubleshooting, and resolving common web server issues using standard log files
∎ - Highly self-motivated with the ability to work both collaboratively and independently with a high degree of autonomy
∎ - Ability to clearly and effectively communicate across various mediums (live chat, ticket, Slack, Zoom, Google Meet)
∎ What you Bring to the Table
∎ - Current or prior experience in a customer-facing senior, technical lead, agency, or consultant role
∎ - Experience developing for and/or contributing to WordPress or Drupal core, plugins, or themes
∎ - Active and engaged member of one or more WordPress and/or Drupal communities
∎ - Knowledge and use of New Relic to identify areas of performance improvement in a production environment
∎ - Experience developing headless NodeJS and/or AngularJS web applications
Salary: Negotiable
Application Deadline: 6 Apr 2021
Company Information:
∎ 10 Mar 2021
∎ sBIT Inc.
∎ Address : Road No. 6, House No. 480, 2nd Floor Mirpur DOHS, Dhaka-1216
∎ Web : www.sbit-us.com
∎ Business : Software Application development, IT & ITES Services, Semiconductor Design Services and Solar Electronics
Category: IT/Telecommunication
