Software Support Engineer

Job Description

Title: Software Support Engineer

Company Name: BJIT Ltd.

Vacancy: 5

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Training Institutes, Software Company, IT Enabled Service

• Bachelor of Science (BSc) in Computer Science & Engineering
• Bachelor of Science (BSc) in Information Systems

• At least 2 years
• The applicants should have experience in the following business area(s): Training Institutes, Software Company, IT Enabled Service

• Conduct in-depth research to identify solutions for software, database, integration and application issues. 

• Take ownership of customer-reported issues, ensuring timely resolution within SLA guidelines. 

• Pose targeted questions to swiftly comprehend the root cause of problems. 

• Monitor and resolve application issues proactively. 

• Assist clients through troubleshooting steps via Call, Email, or Chat channels. 

• Escalate unresolved issues promptly to the relevant stakeholders for efficient resolution. 

• Offer prompt and accurate feedback to end user on issue resolutions. 

• Direct users to internal or external resources for precise technical solutions. 

• Ensure documentation of all reported issues. 

• Version control and CI/CD basics 

• Effectively prioritize and manage multiple open issues concurrently. 

• Document technical insights and maintain up-to-date manuals. 

• Manage the deployment of new software releases on test and production environments. 

• Cultivate positive relationships with clients and end-users. 

• Adapt to flexible shifts to cater to global time zone requirements.