Senior Officer, IT, Procurement Department
Job Description
Title: Senior Officer, IT, Procurement Department
Company Name: BRAC
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor in any discipline from any recognized university.
Experience Requirements:
∎ At least 2 year(s)
Job Context:
∎ JOB PURPOSE: Officer, IT will Ensure operational and system supports to BPD User, Vendor and related Stakeholder. S/He will oversee User Acceptance Test (UAT) for system/Process/CR Implementation and ensure proper systems training and transition management. S/He will reconcile multi-system & multi-source data and prepare MIS reporting. This role will be carried out IT Asset Management and Archiving Operations. S/He will troubleshoot of Computer hardware, networks and IT devices.
∎ SAFEGUARDING RESPONSIBILITIES
∎ Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme`s goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment
∎ Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action
∎ Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so
Job Responsibilities:
∎ Ensure operational and system supports to BPD User and related Stakeholder (ERP, e-Tender, Marketplace, BPMS, DMS, Procurement Portal)
∎ Guide users in the systems, improve usability and knowhow, resolve operational issues arise in system
∎ Identify Bug in system, analyze issue and escalate to Vendor support helpdesk for resolution
∎ Coordinate support scrums with vendor & relevant stakeholder and ensure all support issue resolution within SLA
∎ Apply 'kinaesthetic' learning approach where user make frequent errors
∎ Install and configure BPMS software in every user PC and ensure version update and user support
∎ Communicate with vendors, provide necessary knowledge sharing and supporting
∎ Lead User Acceptance Test (UAT) for system/Process/CR Implementation at ERP, BPMS & Marketplace, and ensure successful deployment
∎ Define UAT plan, analyze solution scope, check UAT environment readiness to ensure successful UAT execution
∎ Ensure logistics, guide test case preparation and secure supporting materials for process owner and end user
∎ Coordinate and conduct UAT, prepare feedback list and UAT outcome and distribute to Vendor and Management
∎ Check live system as per release note after post deployment and sign-off UAT
∎ Ensure data consistency and accuracy in all systems through data reconciliation
∎ Prepare half-yearly & Yearly KPI and operational reports for BPD.
∎ Prepare adhoc reports for audit, programmes and other stakeholder as per their requirements
∎ Marge and analyze data through different tools & techniques and visualize it in presentation manner
∎ Design report templates for development in systems
∎ Maintain MIS for debar and warning letters of BPD
∎ Guide and follow-up BPD user to prepare & handover archiving files to vendor.
∎ Coordinate archiving file handover to Vendor and acknowledge the deliverables
∎ Create New user, give access permission as per user role & provide necessary training to the DMS users
∎ Manage the Digital Archiving Software through ensuring resources and manage contract renewal, bill processing and proper vendor collaboration
∎ Publish archiving reports related to due archiving files according to user and year and ensure PC configuration, access permission at BPD applications and provide necessary user training to new joiner
∎ Ensure IT supports to all BPD trainings and meetings
∎ Takeover IT assets from resigned employee and coordinate to clear all due/pending deliverables and maintain register for IT assets, ensure handover/takeover of IT assets as per approval
∎ Periodic and adhoc troubleshooting and configuration management of all hardware, network and IT devices of BPD to ensure operability
∎ Provide guidance to other programme' IT focal (i.e. HCMP) related to ERP, e-Tender & other applications and support management. Ensure other adhoc tasks assigned by management.
Additional Requirements:
∎ Practical experience on UAT of software.
∎ Troubleshooting of computer hardware and network
∎ Basic data analysis and visualization
∎ Knowledge of ERP and other IT systems operations
∎ Basic knowledge of digital documents management and archiving
∎ In-depth Knowledge on office application and operating system
∎ Knowledge of hardware, network and database operations
∎ Good oral and written communication skill in Bengali and English
∎ Capable at Problem solving and system thinking
∎ Good at Facilitation and stakeholder collaboration
∎ Minimum 2 years of experience in relevant field
Salary: Negotiable
Compensation & Other Benefits:
∎ Festival Bonus, Contributory Provident Fund, Gratuity, Health and Life Insurance and others
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 11 Feb 2023
Company Information:
∎ 2 Feb 2023
∎ BRAC
∎ Business : BRAC is an international development organisation founded in Bangladesh that partners with over 100 million people living with inequality and poverty globally to create sustainable opportunities to realise potential.
Category: NGO/Development
:
Deadline Expired on 11th Feb 2023
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